[cisco-voip] uccx menu will not time out

[Anthony Holloway]

I have not seen this and I am running 8.5(1)SU2.

A couple of things:


   - Your wav file in Caller2VM could have a lot of silence on the end,
   making it appear as though the timeout is not working.  Could you attach it?
   - I cannot see which option you have mapped to the 2VM Connection. Could
   you highlight it, then post that screenshot?
   - You didn't explain what the script is doing.  Does it repeat the
   message?  Does it go to unsuccessful?  What happens?
   - For these single option choices such as this, sometime using the
   Implicit Confirmation step is best.  It works like this:  you play a prompt
   to the caller, and if they press anykey, they "abort" the default action.
   E.g., "Press 1 for voice mail, otherwise stay on the line"  The otherwise
   part is the default action.  So if they press a key, you can catch that,
   and then Redirect to voice mail.  It's personal preference really, and thus
   up to you, but I wanted to point that out to you in case you didn't know
   what that step was for.

I look forward to your reply.

Anthony Holloway

On Tue, Oct 2, 2012 at 11:00 AM, Leetun, Rob <rleetun at bouldercounty.org>wrote:

>  Hi,****
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> Has anyone ran into this error, which the menu in uccx 8.5 will not time
> out.****
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> Thanks.****
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> Rob****
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> Robert E. Leetun, CCNA, CCNA+Voice****
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> Network Engineer****
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> Boulder County Information Services****
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> 2025 14th Street****
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> Boulder, Colorado 80302****
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> 303-441-3866 (W)****
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> 303-441-3983 (F)****
>
> ** **
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