[cisco-voip] uccx menu will not time out

[Leetun, Rob]

In response to your 4th bullet it would scripted like this possibly?  Where if they press any key they would go to voice mail otherwise the caller is routed to the original queue.

[cid:image006.png at 01CDA23D.AF253B50]

Rob

Rob Leetun
Network Engineer
Boulder County Information Services
303-441-3866 (W)

From: avholloway at gmail.com [mailto:avholloway at gmail.com] On Behalf Of Anthony Holloway
Sent: Wednesday, October 03, 2012 12:56 PM
To: Leetun, Rob
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] uccx menu will not time out

I have not seen this and I am running 8.5(1)SU2.

A couple of things:

  *   Your wav file in Caller2VM could have a lot of silence on the end, making it appear as though the timeout is not working.  Could you attach it?
  *   I cannot see which option you have mapped to the 2VM Connection. Could you highlight it, then post that screenshot?
  *   You didn't explain what the script is doing.  Does it repeat the message?  Does it go to unsuccessful?  What happens?
  *   For these single option choices such as this, sometime using the Implicit Confirmation step is best.  It works like this:  you play a prompt to the caller, and if they press anykey, they "abort" the default action.  E.g., "Press 1 for voice mail, otherwise stay on the line"  The otherwise part is the default action.  So if they press a key, you can catch that, and then Redirect to voice mail.  It's personal preference really, and thus up to you, but I wanted to point that out to you in case you didn't know what that step was for.
I look forward to your reply.

Anthony Holloway
On Tue, Oct 2, 2012 at 11:00 AM, Leetun, Rob <rleetun at bouldercounty.org<mailto:rleetun at bouldercounty.org>> wrote:
Hi,

Has anyone ran into this error, which the menu in uccx 8.5 will not time out.

[cid:image007.png at 01CDA23D.AF253B50]

[cid:image008.png at 01CDA23D.AF253B50]

[cid:image009.png at 01CDA23D.AF253B50]

[cid:image010.png at 01CDA23D.AF253B50]

[cid:image011.png at 01CDA23D.AF253B50]

Thanks.

Rob

Robert E. Leetun, CCNA, CCNA+Voice
Network Engineer
Boulder County Information Services
2025 14th Street
Boulder, Colorado 80302
303-441-3866<tel:303-441-3866> (W)
303-441-3983<tel:303-441-3983> (F)


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