[cisco-voip] uccx menu will not time out

[Anthony Holloway]

Yes, you got it... only... you are currently ending the script, as opposed
to redirecting the caller.  I hope you weren't under the impression that
the Implicit confirmation step sent people to voicemail
automagically...sorry if I confused you on the usage of that step.  The
menu is just fine, I was merely offering an alternative solution.

So, it would look more like this:

*implicit confirm*
**
*no
*
*redirect
*
*successful
*
*set contact info
end
*
*...
*
*yes
*
*goto queueLoop*

Anthony

On Thu, Oct 4, 2012 at 3:36 PM, Leetun, Rob <rleetun at bouldercounty.org>wrote:

>  In response to your 4th bullet it would scripted like this possibly?
> Where if they press any key they would go to voice mail otherwise the
> caller is routed to the original queue.****
>
> ** **
>
> ****
>
> ** **
>
> Rob****
>
> ** **
>
> Rob Leetun****
>
> Network Engineer****
>
> Boulder County Information Services****
>
> 303-441-3866 (W)****
>
> ** **
>
> *From:* avholloway at gmail.com [mailto:avholloway at gmail.com] *On Behalf Of *Anthony
> Holloway
> *Sent:* Wednesday, October 03, 2012 12:56 PM
> *To:* Leetun, Rob
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] uccx menu will not time out****
>
> ** **
>
> I have not seen this and I am running 8.5(1)SU2.
>
> A couple of things:****
>
>    - Your wav file in Caller2VM could have a lot of silence on the end,
>    making it appear as though the timeout is not working.  Could you attach it?
>    ****
>    - I cannot see which option you have mapped to the 2VM Connection.
>    Could you highlight it, then post that screenshot?****
>    - You didn't explain what the script is doing.  Does it repeat the
>    message?  Does it go to unsuccessful?  What happens?****
>    - For these single option choices such as this, sometime using the
>    Implicit Confirmation step is best.  It works like this:  you play a prompt
>    to the caller, and if they press anykey, they "abort" the default action.
>    E.g., "Press 1 for voice mail, otherwise stay on the line"  The otherwise
>    part is the default action.  So if they press a key, you can catch that,
>    and then Redirect to voice mail.  It's personal preference really, and thus
>    up to you, but I wanted to point that out to you in case you didn't know
>    what that step was for.****
>
> I look forward to your reply.
>
> Anthony Holloway****
>
> On Tue, Oct 2, 2012 at 11:00 AM, Leetun, Rob <rleetun at bouldercounty.org>
> wrote:****
>
> Hi,****
>
>  ****
>
> Has anyone ran into this error, which the menu in uccx 8.5 will not time
> out.****
>
>  ****
>
> ****
>
>  ****
>
> ****
>
>  ****
>
> ****
>
>  ****
>
> ****
>
>  ****
>
> ****
>
>  ****
>
> Thanks.****
>
>  ****
>
> Rob****
>
>  ****
>
> Robert E. Leetun, CCNA, CCNA+Voice****
>
> Network Engineer****
>
> Boulder County Information Services****
>
> 2025 14th Street****
>
> Boulder, Colorado 80302****
>
> 303-441-3866 (W)****
>
> 303-441-3983 (F)****
>
>  ****
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip****
>
> ** **
>
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