[cisco-voip] bug with 7962s and shared lines?

[James Avalos]

Since it's effecting devices with a shared line, how do you know which of them is the culprit?  Is there a range of SN's or MAC addresses which was announced by Cisco?
The link to the bug below is giving me an error that the bug ID doesn't exist, so I can't tell form that...


From: Jason Aarons (AM) [mailto:jason.aarons at dimensiondata.com]
Sent: Wednesday, October 10, 2012 11:40 AM
To: Joe Martini; James Avalos
Cc: cisco-voip at puck.nether.net; John Callahan
Subject: RE: [cisco-voip] bug with 7962s and shared lines?

This was the bug I was referencing.  It's a hardware defect to a very small number of phones made last year..

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net]<mailto:[mailto:cisco-voip-bounces at puck.nether.net]> On Behalf Of Joe Martini
Sent: Wednesday, October 10, 2012 2:28 PM
To: James Avalos
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>; John Callahan
Subject: Re: [cisco-voip] bug with 7962s and shared lines?



Sounds like it might be, " 7942 / 7962 phones go off-hook and then on-hook 400 milliseconds later" http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCto78441.

Joe


On Oct 10, 2012, at 2:22 PM, James Avalos <javalos at adobe.com<mailto:javalos at adobe.com>> wrote:

I've also run into this. I always thought my single number reach config was causing it, but never found anything conclusive. I'm curious to know whether or not you've solved it...



On Oct 10, 2012, at 10:45 AM, "John Callahan" <jcallaha at willamette.edu<mailto:jcallaha at willamette.edu>> wrote:

>
> Has anyone else experienced a bug with shared lines on 7962s where every so often one phone will start answering incoming calls and then immediately disconnect? Resetting the phone that is doing the answering solves the problem, but that solution isn't particularly popular.
>
> I am sure I had found a bug ID where the "workaround" was to adjust the angle of tilt of the phone to be less than the maximum (as if somehow the handset is "floating" up and down?!) but now I can't find any reference to this problem or the workaround. Am wondering if it got fixed either in phone firmware or in CallManager.
>
> Thanks!
>
> John
> --
> John P. Callahan
> Director of Infrastructure Services
> Willamette University
> 900 State Street, Salem OR 97301
> Voice: 503-375-5495
>
>
>
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