[cisco-voip] bug with 7962s and shared lines?

[John Callahan]

Usually we just look through CDR and look for 0-1 second calls.  They come
in clumps because the caller wonders what happened and calls right back.

In some cases the line is shared between a 7962 at a reception desk and
some 7942s in offices so we know the 7962 needs the kick.

I think CSCto78441 is the bug I found before, although I see now that it
doesn't mention shared lines.  We have never seen the issue on phones
without a shared line.  What does Fixed-In Release-Pending mean?

John

On Wed, Oct 10, 2012 at 11:53 AM, James Avalos <javalos at adobe.com> wrote:

> Since it’s effecting devices with a shared line, how do you know which of
> them is the culprit?  Is there a range of SN’s or MAC addresses which was
> announced by Cisco?****
>
> The link to the bug below is giving me an error that the bug ID doesn’t
> exist, so I can’t tell form that…****
>
> ** **
>
> ** **
>
> *From:* Jason Aarons (AM) [mailto:jason.aarons at dimensiondata.com]
> *Sent:* Wednesday, October 10, 2012 11:40 AM
> *To:* Joe Martini; James Avalos
> *Cc:* cisco-voip at puck.nether.net; John Callahan
> *Subject:* RE: [cisco-voip] bug with 7962s and shared lines?****
>
> ** **
>
> This was the bug I was referencing.  It’s a hardware defect to a very
> small number of phones made last year..****
>
> ** **
>
> *From:* cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Joe Martini
> *Sent:* Wednesday, October 10, 2012 2:28 PM
> *To:* James Avalos
> *Cc:* cisco-voip at puck.nether.net; John Callahan
> *Subject:* Re: [cisco-voip] bug with 7962s and shared lines?****
>
> ** **
>
>
>
> Sounds like it might be, " 7942 / 7962 phones go off-hook and then on-hook
> 400 milliseconds later"
> http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCto78441.
>
> Joe
>
>
> On Oct 10, 2012, at 2:22 PM, James Avalos <javalos at adobe.com> wrote:
>
> I've also run into this. I always thought my single number reach config
> was causing it, but never found anything conclusive. I'm curious to know
> whether or not you've solved it...
>
>
>
> On Oct 10, 2012, at 10:45 AM, "John Callahan" <jcallaha at willamette.edu>
> wrote:
>
> >
> > Has anyone else experienced a bug with shared lines on 7962s where every
> so often one phone will start answering incoming calls and then immediately
> disconnect? Resetting the phone that is doing the answering solves the
> problem, but that solution isn't particularly popular.
> >
> > I am sure I had found a bug ID where the "workaround" was to adjust the
> angle of tilt of the phone to be less than the maximum (as if somehow the
> handset is "floating" up and down?!) but now I can't find any reference to
> this problem or the workaround. Am wondering if it got fixed either in
> phone firmware or in CallManager.
> >
> > Thanks!
> >
> > John
> > --
> > John P. Callahan
> > Director of Infrastructure Services
> > Willamette University
> > 900 State Street, Salem OR 97301
> > Voice: 503-375-5495
> >
> >
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
> itevomcid ****
>



-- 
John P. Callahan
Director of Infrastructure Services
Willamette University
900 State Street, Salem OR 97301
Voice: 503-375-5495
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20121010/b1d4e868/attachment.html>