[cisco-voip] bug with 7962s and shared lines?

[Ryan Ratliff]

> I think CSCto78441 is the bug I found before, although I see now that it doesn't mention shared lines.  We have never seen the issue on phones without a shared line.  What does Fixed-In Release-Pending mean?

It means the bug is resolved but doesn't list a version where the fix is present.  Since this is a hardware issue that is documented as a software bug there won't be a software version with the fix, so ignore that field.

-Ryan

On Oct 10, 2012, at 7:10 PM, John Callahan <jcallaha at willamette.edu> wrote:


Usually we just look through CDR and look for 0-1 second calls.  They come in clumps because the caller wonders what happened and calls right back.

In some cases the line is shared between a 7962 at a reception desk and some 7942s in offices so we know the 7962 needs the kick.

I think CSCto78441 is the bug I found before, although I see now that it doesn't mention shared lines.  We have never seen the issue on phones without a shared line.  What does Fixed-In Release-Pending mean?

John

On Wed, Oct 10, 2012 at 11:53 AM, James Avalos <javalos at adobe.com> wrote:
Since it’s effecting devices with a shared line, how do you know which of them is the culprit?  Is there a range of SN’s or MAC addresses which was announced by Cisco?

The link to the bug below is giving me an error that the bug ID doesn’t exist, so I can’t tell form that…

 

 

From: Jason Aarons (AM) [mailto:jason.aarons at dimensiondata.com] 
Sent: Wednesday, October 10, 2012 11:40 AM
To: Joe Martini; James Avalos
Cc: cisco-voip at puck.nether.net; John Callahan
Subject: RE: [cisco-voip] bug with 7962s and shared lines?

 

This was the bug I was referencing.  It’s a hardware defect to a very small number of phones made last year..

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Joe Martini
Sent: Wednesday, October 10, 2012 2:28 PM
To: James Avalos
Cc: cisco-voip at puck.nether.net; John Callahan
Subject: Re: [cisco-voip] bug with 7962s and shared lines?

 



Sounds like it might be, " 7942 / 7962 phones go off-hook and then on-hook 400 milliseconds later" http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCto78441. 

Joe


On Oct 10, 2012, at 2:22 PM, James Avalos <javalos at adobe.com> wrote: 

I've also run into this. I always thought my single number reach config was causing it, but never found anything conclusive. I'm curious to know whether or not you've solved it...



On Oct 10, 2012, at 10:45 AM, "John Callahan" <jcallaha at willamette.edu> wrote: 

> 
> Has anyone else experienced a bug with shared lines on 7962s where every so often one phone will start answering incoming calls and then immediately disconnect? Resetting the phone that is doing the answering solves the problem, but that solution isn't particularly popular.
> 
> I am sure I had found a bug ID where the "workaround" was to adjust the angle of tilt of the phone to be less than the maximum (as if somehow the handset is "floating" up and down?!) but now I can't find any reference to this problem or the workaround. Am wondering if it got fixed either in phone firmware or in CallManager.
> 
> Thanks!
> 
> John
> -- 
> John P. Callahan
> Director of Infrastructure Services
> Willamette University
> 900 State Street, Salem OR 97301
> Voice: 503-375-5495
> 
> 
> 
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itevomcid




-- 
John P. Callahan
Director of Infrastructure Services
Willamette University
900 State Street, Salem OR 97301
Voice: 503-375-5495



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