[cisco-voip] Active Recording on CIPC

Wed Oct 17 11:31:32 EDT 2012

No firewalls ,when I run Wireshark on the pc that the CIPC is installed I don`t see the duplicated RTP stream ,I only see the initial RTP stream ,so it seems that it might have something to do with the built-in bridge feature on the CIPC. I can`t find any Cisco doc that specifically states that the Active Recording is supported on the CIPC.

From: Buchanan, James [mailto:jbuchanan at presidio.com]
Sent: 17 October 2012 05:26 PM
To: Rynard Coetzee; cisco-voip at puck.nether.net
Subject: RE: Active Recording on CIPC

Any firewalls in the mix, local to the PC or network?

James Buchanan | Sr. Network Engineer
Presidio | www.presidio.com<http://www.presidio.com>
12 Cadillac Drive Suite 130, Brentwood, TN 37027
D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>

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From: Rynard Coetzee [mailto:Rynard.Coetzee at bytes.co.za]<mailto:[mailto:Rynard.Coetzee at bytes.co.za]>
Sent: Wednesday, October 17, 2012 5:27 PM
To: Buchanan, James; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: Active Recording on CIPC

I have tried v7 and v8 same for both ,also using G711u ,confirmed from phone

From: Buchanan, James [mailto:jbuchanan at presidio.com]<mailto:[mailto:jbuchanan at presidio.com]>
Sent: 17 October 2012 05:23 PM
To: Rynard Coetzee; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: Active Recording on CIPC

What version of IPC?

Also, what codec does NICE support for recording? You may want to make sure the Low Bandwidth setting isn’t enabled in the IPC parameters.

James Buchanan | Sr. Network Engineer
Presidio | www.presidio.com<http://www.presidio.com>
12 Cadillac Drive Suite 130, Brentwood, TN 37027
D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>

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From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net]<mailto:[mailto:cisco-voip-bounces at puck.nether.net]> On Behalf Of Rynard Coetzee
Sent: Wednesday, October 17, 2012 4:27 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Active Recording on CIPC

Hi All
I have a setup between CUCM 8.6 and NICE using Active recording via SIP trunk . Recording works fine between 2 hardphones but when I use CIPC I don`t see the phone duplicating the RTP stream. I have built-in bridge enabled and did check that active recording is supported on CIPC. Any ideas what I might be missing here ?

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