[cisco-voip] Active Recording on CIPC

[Scott Voll]

we are not using NICE we use TelRex, but I'm guessing they are pretty close
to the same.

Things to check.  Are you using Extension mobility?  Does NICE support the
same DN in more than one location?

Did you associated the IPC phone to the application user?  if so, remove it
and re-add it.

Did you turn on the recording profile on the line?

Hope that helps, that is some stuff we have done on Telrex.  Maybe it will
carry over to NICE.

Scott



On Wed, Oct 17, 2012 at 11:02 AM, Ryan Ratliff <rratliff at cisco.com> wrote:

> That's a change notification being processed on CUCM to update the device.
>  You need to be looking at StationD and StationInit events related to the
> phone you are working with (assuming SCCP CIPC).
>
> -Ryan
>
> On Oct 17, 2012, at 1:57 PM, Rynard Coetzee <Rynard.Coetzee at bytes.co.za>
> wrote:
>
> I see the following in the trace ,not sure what it means though****
> 16:43:26.099 |Cnf Received: device U 2de6af86-abf8-4231-9dd4-55c33389b3e0,
> size(11017) tkstatus_builtinbridge(2/1)
> versionstamp(0000000000-c7a6c673-7479-46b0-839e-014d3d093963/1350485005-318d1208-76ec-4e21-92b0-4dee76cf013e)
> |0,0,0,0.0^*^*****
> 16:43:26.100 |ProcessCnf N: device U 2de6af86-abf8-4231-9dd4-55c33389b3e0,
> size(11017) tkstatus_builtinbridge(2/1)
> versionstamp(0000000000-c7a6c673-7479-46b0-839e-014d3d093963/1350485005-318d1208-76ec-4e21-92b0-4dee76cf013e)
> |0,0,0,0.0^*^*****
>
> *From:* Ryan Ratliff [mailto:rratliff at cisco.com]
> *Sent:* 17 October 2012 07:53 PM
> *To:* Rynard Coetzee
> *Cc:* Buchanan, James; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Active Recording on CIPC****
> ** **
> Do you see CUCM trying to invoke the BIB on CIPC?  It should support it
> for both 711 and 729.****
> ** **
> -Ryan****
> ** **
> On Oct 17, 2012, at 11:31 AM, Rynard Coetzee <Rynard.Coetzee at bytes.co.za>
> wrote:****
> ** **
> No firewalls ,when I run Wireshark on the pc that the CIPC is installed I
> don`t see the duplicated RTP stream ,I only see the initial RTP stream ,so
> it seems that it might have something to do with the built-in bridge
> feature on the CIPC. I can`t find any Cisco doc that specifically states
> that the Active Recording is supported on the CIPC.****
>  ****
> *From:* Buchanan, James [mailto:jbuchanan at presidio.com]
> *Sent:* 17 October 2012 05:26 PM
> *To:* Rynard Coetzee; cisco-voip at puck.nether.net
> *Subject:* RE: Active Recording on CIPC****
>  ****
> Any firewalls in the mix, local to the PC or network?****
>  ****
>
> *
> James Buchanan | Sr. Network Engineer
> Presidio | www.presidio.com
> 12 Cadillac Drive Suite 130, Brentwood, TN 37027
> D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 |
> jbuchanan at presidio.com*****
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> *From:* Rynard Coetzee [mailto:Rynard.Coetzee at bytes.co.za]
> *Sent:* Wednesday, October 17, 2012 5:27 PM
> *To:* Buchanan, James; cisco-voip at puck.nether.net
> *Subject:* RE: Active Recording on CIPC****
>  ****
> I have tried v7 and v8 same for both ,also using G711u ,confirmed from
> phone****
>  ****
> *From:* Buchanan, James [mailto:jbuchanan at presidio.com]
> *Sent:* 17 October 2012 05:23 PM
> *To:* Rynard Coetzee; cisco-voip at puck.nether.net
> *Subject:* RE: Active Recording on CIPC****
>  ****
> What version of IPC?****
>  ****
> Also, what codec does NICE support for recording? You may want to make
> sure the Low Bandwidth setting isn’t enabled in the IPC parameters.****
>  ****
>
> *
> James Buchanan | Sr. Network Engineer
> Presidio | www.presidio.com
> 12 Cadillac Drive Suite 130, Brentwood, TN 37027
> D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 |
> jbuchanan at presidio.com*****
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> *From:* cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Rynard Coetzee
> *Sent:* Wednesday, October 17, 2012 4:27 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Active Recording on CIPC****
>  ****
> Hi All****
> I have a setup between CUCM 8.6 and NICE using Active recording via SIP
> trunk . Recording works fine between 2 hardphones but when I use CIPC I
> don`t see the phone duplicating the RTP stream. I have built-in bridge
> enabled and did check that active recording is supported on CIPC. Any ideas
> what I might be missing here ?****
>  ****
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