[cisco-voip] Unity 8.5.1

[Lelio Fulgenzi]

I like using the forward all technique as you describe. It means no messing about with dialing rules which can have an adverse affect if not done properly or are not specific enough. 

Check your profile to ensure the recorded greeting is enabled. I've recorded greetings from the GUI and forgotten to enable it on more than one occasion. 

Then begun to check things from the source. Dial into unity as regular and dial the DN plus #. This will dump you to the greeting. Make sure things work on Unity first. 

To trouble shoot the connection from CallManager to Unity, use the port status monitor tools. Connection has a standalone app, can't recall for Unity. 

Somewhere along the line you'll find where things are not working.  

Sent from my iPhone...

"There's no place like 127.0.0.1"

On Oct 29, 2012, at 11:57 AM, Cristina Petre <cristina_petre80 at yahoo.de> wrote:

> My construct is as following: 
> 
> DN with voice mail profile --> on DN forward all to voice mail --> on unity call handler, transfer rule back to cucm to line group.
> This construct is working but the message sorry "my recorded message" is not available disturbs me. 
> 
> Is my config ok?
> 
> Von meinem iPhone gesendet
> 
> Am 29.10.2012 um 16:46 schrieb Ed Leatherman <ealeatherman at gmail.com>:
> 
>> I am meaning a Hunt Pilot in call routing, rather than the voice mail pilot number:
>> 
>> In CUCM 7.1 (version i'm running):
>> Call Routing -> Route/Hunt -> Hunt Pilot
>> 
>> 
>> On Mon, Oct 29, 2012 at 11:35 AM, Cristina Petre <cristina_petre80 at yahoo.de> wrote:
>> Hi Ed,
>> 
>> Thanks for answering. Ive also created a pilot number but my pilot number is assigned to forward all on the line to reach the unity. Do you mean it that way? 
>> Could you explain me the steps I need to do? Thanks.
>> 
>> Von meinem iPhone gesendet
>> 
>> Am 29.10.2012 um 16:20 schrieb Ed Leatherman <ealeatherman at gmail.com>:
>> 
>>> The way I do this is setup a pilot number in CUCM and point to your unity connection line group, and then setup direct routing rule in unity connection to send the call to the call handler greeting that you want it to go to.
>>> 
>>> On Mon, Oct 29, 2012 at 11:19 AM, Cristina Petre <cristina_petre80 at yahoo.de> wrote:
>>> Hi all,
>>> 
>>> If i want to use call handlers in unity how is the connection between cucm and unity?
>>> The goal should be to dial a number from external to reach the cucm after that the unity to get a welcome message and after that to go back to cucm to a pilot point.
>>> 
>>> I've created a directory number with voice mail pilot and voice mail profile, on unity I've created a system call handler with a transfer rule back to cucm and recorded a greeting. It's works but the problem is after I dial the number I get an "sorry.. Is not available" message after that phones in hunt lists ringing. I just want to hear my message nothing else.
>>> 
>>> What's wrong on my configuration? Many thanks in advance.
>>> 
>>> Von meinem iPhone gesendet
>>> _______________________________________________
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>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>> 
>>> 
>>> 
>>> -- 
>>> Ed Leatherman
>>> 
>> 
>> 
>> 
>> -- 
>> Ed Leatherman
>> 
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