[cisco-voip] Unity 8.5.1

[Pat Hayes]

The CUCM config you describe is fine for getting the call to a call handler
in UCxn.

If the greeting you hear is "Sorry <your recorded greeting> is not
available", that means that you have recorded your greeting as the recorded
name for the call handler / user instead of the greeting and left the
greeting option at the default value of "system default". To avoid that,
you need to record your greeting on the call handler greeting page and
select 'my recording' as the playback option.


On Mon, Oct 29, 2012 at 11:59 AM, Cristina Petre
<cristina_petre80 at yahoo.de>wrote:

> My construct is as following:
>
> DN with voice mail profile --> on DN forward all to voice mail --> on
> unity call handler, transfer rule back to cucm to line group.
> This construct is working but the message sorry "my recorded message" is
> not available disturbs me.
>
> Is my config ok?
>
> Von meinem iPhone gesendet
>
> Am 29.10.2012 um 16:46 schrieb Ed Leatherman <ealeatherman at gmail.com>:
>
> I am meaning a Hunt Pilot in call routing, rather than the voice mail
> pilot number:
>
> In CUCM 7.1 (version i'm running):
> Call Routing -> Route/Hunt -> Hunt Pilot
>
>
> On Mon, Oct 29, 2012 at 11:35 AM, Cristina Petre <
> cristina_petre80 at yahoo.de> wrote:
>
>> Hi Ed,
>>
>> Thanks for answering. Ive also created a pilot number but my pilot number
>> is assigned to forward all on the line to reach the unity. Do you mean it
>> that way?
>> Could you explain me the steps I need to do? Thanks.
>>
>> Von meinem iPhone gesendet
>>
>> Am 29.10.2012 um 16:20 schrieb Ed Leatherman <ealeatherman at gmail.com>:
>>
>> The way I do this is setup a pilot number in CUCM and point to your unity
>> connection line group, and then setup direct routing rule in unity
>> connection to send the call to the call handler greeting that you want it
>> to go to.
>>
>> On Mon, Oct 29, 2012 at 11:19 AM, Cristina Petre <
>> cristina_petre80 at yahoo.de> wrote:
>>
>>> Hi all,
>>>
>>> If i want to use call handlers in unity how is the connection between
>>> cucm and unity?
>>> The goal should be to dial a number from external to reach the cucm
>>> after that the unity to get a welcome message and after that to go back to
>>> cucm to a pilot point.
>>>
>>> I've created a directory number with voice mail pilot and voice mail
>>> profile, on unity I've created a system call handler with a transfer rule
>>> back to cucm and recorded a greeting. It's works but the problem is after I
>>> dial the number I get an "sorry.. Is not available" message after that
>>> phones in hunt lists ringing. I just want to hear my message nothing else.
>>>
>>> What's wrong on my configuration? Many thanks in advance.
>>>
>>> Von meinem iPhone gesendet
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>
>>
>>
>> --
>> Ed Leatherman
>>
>>
>
>
> --
> Ed Leatherman
>
>
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> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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