[cisco-voip] UCCX 8 Agents Randomly logged out of their phones.

[Ryan LaFountain (rlafount)]

Hi Sarj, 

Are the agents getting an error message on their phones when they get
logged out? The MIVR logs with the agentID that got logged and and the
time are probably the best place to look.

If you have the above, send it over and I'll take a look.

Thank you, 

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Email: rlafount at cisco.com
Hours: M ­ F 9:00am ­ 5:00pm




On 9/13/12 10:39 AM, "sarjot at googlemail.com" <sarjot at googlemail.com> wrote:

>Hi All, 
>
>Has anyone come across a situation where by Agents are randomly logged
>out of their phones and they kept on manually logging back. Using CUCM 8
>and UCCX 8. 
>
>Any help in pointing me to the right direction or what should I look out
>for in troublshooting this problem will be much appreciated.
>
>Regards
>
>Sarj
>Sent from my BlackBerry® smartphone
>
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