[cisco-voip] Unable to use phone to make calls in CUCILYNC/JABBER

[Scott Voll]

Can you change your config file (the batch file for cucilync) to look at
the new AD servers?  is CM sync'd with AD?

Scott

On Tue, Sep 18, 2012 at 4:08 AM, <george.hendrix at l-3com.com> wrote:

>  Hey Guys,****
>
> ** **
>
>   We have a lot folks that are suddenly unable to make calls in CUCILYNC
> using their phone.  We’ve been testing Jabber and the same is also the case
> with Jabber. If I set it to use my computer for calls, there are no
> errors.  However, if I try to set it to use my phone for calls, it doesn’t
> work.  There have been NO changes to the phones/lines associated with the
> users nor have there been any changes to the user accounts.  The ONLY thing
> that has recently happened was that much of our AD environment had to be
> rebuilt, and one of the LDAP servers in the CUCM LDAP configuration was
> rebuilt. In CUCILYNC, below is a screenshot of the error we’re seeing.  The
> error I kept getting every time I would try to set my phone to make calls,
> it would be the error “Device Error. Service internal error. [101].  I have
> checked CTI Manager in CUCM and that doesn’t appear to be the issue.  I
> have checked all the line/device/user associations and all of those seem to
> be in place as well.  Any idea of what to check and what this issue can be?
> ****
>
> ** **
>
> [image: cid:image004.png at 01CD94DD.38949FC0]****
>
> ** **
>
> Thanks,****
>
> Bill Hendrix****
>
> ** **
>
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>
>
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