[cisco-voip] UCCX Issues

[Sarjo Touray]

Hi James,

Thanks for your response, on CAD the agents where automatically logged off
and when they try to loggin again, it just sits there doing nothing and
after sometime it shows, the system is in Partial Service.

Regards

Sarjo

On 27 September 2012 15:26, Buchanan, James <jbuchanan at presidio.com> wrote:

>  What was the symptom from CAD? You might also run c:\program
> files\cisco\desktop\bin\postinstall.exe and make sure both servers are
> referenced.****
>
> ** **
>
> What’s the UCM and UCCX versions?****
>
> ** **
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Sarjo Touray
> *Sent:* Thursday, September 27, 2012 11:59 AM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] UCCX Issues****
>
> ** **
>
> Hi All, ****
>
>  ****
>
> Yesterday at about 15:15pm 26/09/2011 all the agents on our contact center
> where logged out of the system and the they did not failover to our
> secondary UCCX Server. After rebooting the servers thay all came back
> online. We just want to know what happen prior to that time the agents
> being logout. ****
>
>  ****
>
> Attached is the MIVR Logs for both servers covering around the
> time 15:15pm the incident happen. Any help in breifly reviewing the logs
> and advise would be greately aprreciated. ****
>
>  ****
>
> Regards****
>
>  ****
>
> Sarj****
>
>
> James Buchanan | Sr. Network Engineer
> Presidio | www.presidio.com
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