[cisco-voip] UCCX Issues

[Buchanan, James]

What was the symptom from CAD? You might also run c:\program files\cisco\desktop\bin\postinstall.exe and make sure both servers are referenced.

What’s the UCM and UCCX versions?

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Sarjo Touray
Sent: Thursday, September 27, 2012 11:59 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCCX Issues

Hi All,

Yesterday at about 15:15pm 26/09/2011 all the agents on our contact center where logged out of the system and the they did not failover to our secondary UCCX Server. After rebooting the servers thay all came back online. We just want to know what happen prior to that time the agents being logout.

Attached is the MIVR Logs for both servers covering around the time 15:15pm the incident happen. Any help in breifly reviewing the logs and advise would be greately aprreciated.

Regards

Sarj

James Buchanan | Sr. Network Engineer
Presidio | www.presidio.com<http://www.presidio.com>
12 Cadillac Drive Suite 130, Brentwood, TN 37027
D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>



[Be Secure In The Knowledge]<http://www.presidio.com>


Follow us:

[Follow Presidio on Twitter]<http://www.twitter.com/presidio>

This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments. Please be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20120927/b78ca071/attachment.html>