[cisco-voip] Unity CXN bug CSCti36481 work around

[Pat Hayes]

I agree that the note is confusing. I've updated it with better details,
but it'll be a day or two before they are visible. What they were trying to
say is that you need to have separate reverse trap pilot numbers configured
for each Unity Connection server - a pub pilot that can only reach pub
ports, and a sub pilot can only reach sub ports.

The reason for this is that when you try to play back a message through
Visual Voicemail on your phone, the UCxn node that the service is talking
to tells your phone to dial that node's reverse trap pilot number (to
establish an audio path). If your VVM session is connected to the pub, but
the dialed pilot allows the call to be routed to the sub, the pub never
gets the call and you get the error described in the bug.

The resolution of this bug was to update the cisco.com documentation to
reflect this requirement, so you can read more about how to set this up
there:

http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/8.5/install/guide/cluster_failover.html#wp1055618

HTH,
Pat


On Thu, Apr 4, 2013 at 9:48 AM, Mike <mikeeo at msn.com> wrote:

> The solution is confusing. Has anyone ran into this?****
>
> ** **
>
> *Solution*****
>
> When configuring Visual Voicemail in a cluster of publisher and subscriber
> Cisco Unity Connection servers in an active-active configuration, you must
> have a unique hunt list configured for each Cisco Unity Connection server.
> These hunt lists should be configured differently than the hunt list you
> have configured for the audio (TUI) voicemail service. You must add the
> line group for the publisher server to the hunt list for the publisher
> server.****
>
> Similarly, you must add the line group for the subscriber server to the
> hunt list for the subscriber server. *DO NOT* add the line group for the
> subscriber server to the hunt list of the publisher server. *DO NOT* add
> the line group of the publisher to the hunt list of the subscriber server.
> ****
>
> ** **
>
> ** **
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Mike
> *Sent:* Wednesday, April 03, 2013 1:26 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Unity CXN bug CSCti36481 work around****
>
> ** **
>
> Anyone done this work around? It’s confusing I’ve created a line group for
> the pub and one for the sub and then each has its own hunt list. I still
> get the error.****
>
> ** **
>
> Thanks,****
>
> Mike****
>
> ** **
>
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>
>
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