[cisco-voip] Can't update PAB, fast dials from phones

[Eric Pedersen]

Wes,

Yes TAC offered an ES, but I'd rather keep that as a last resort since upgrading CUCM is significant amount of work and testing  Do you know what phone models have problems? We have a mix of 9971s and 7975s (SCCP).

Thank you,
Eric

From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: 10 April 2013 2:18 PM
To: Eric Pedersen
Cc: Cisco VoIPoE List
Subject: Re: [cisco-voip] Can't update PAB, fast dials from phones

TAC won't provide clear answer because manually pointing (overriding the default) isn't extensively tested. It *should* work. When last I checked there was still some inconsistency in how the various phone models used internal vs. external provisioned URL's. That is to say your mileage may vary and careful attention is required.

TAC should have offered you an engineering special to resolve that bug. Did they? Is there a reason a CUCM ES upgrade is not a viable solution for you?

Regards,
Wes

On Apr 10, 2013, at 11:31 AM, Eric Pedersen <PedersenE at bennettjones.com<mailto:PedersenE at bennettjones.com>> wrote:

We upgraded to the latest CUCM 9.1 (9.1.1.20000-5) and now people cannot edit their personal address book and fast dials from their phone, which is especially problematic since fast dial functionality was taken out of the user pages.  This is a known bug, CSCue60831, that the PAB cannot be updated from CUCM subscribers.  Can I change the Personal Directory phone service to use the URL on the publisher, i.e. "http://<Pub IP>:8080/ccmpd/pdCheckLogin.do?name=#DEVICENAME#<http://%3cPub%20IP%3e:8080/ccmpd/pdCheckLogin.do?name=#DEVICENAME#>"? Will I run into any problems? I didn't get a clear answer from TAC.

Thanks,
Eric


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