[cisco-voip] CME 9.1/CUE 8.6 and SCCP 8961 pressing Messages Button you get "Messages not available"

[Jason Aarons (AM)]

Followup, never got a fix from TAC.   I downgraded to CME 9.0 and sip8961.9-3-1-33.loads and the voicemail button works :) I need to pull a good phone console log to compare.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (AM)
Sent: Thursday, April 11, 2013 10:15 AM
To: cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] CME 9.1/CUE 8.6 and SCCP 8961 pressing Messages Button you get "Messages not available"


Here is what 8961 phone console log shows when I press the Messages icon;

8316 NOT 07:12:44.714324 CVM-Focus Base is class cip.comp.ao
8317 NOT 07:12:45.678101 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR]-----KeyEvent = Key:Messages (PRESSED)
8318 NOT 07:12:45.678396 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.sessionui.d.a$c
8319 NOT 07:12:45.687479 CVM-ErrorLaunchingMenu: [thread=messages MQThread][class=cip.msg.Messages] PHONE_SERVICES not found
8320 NOT 07:12:45.687638 CVM-SessionUIModel.cancelCurrentFeatures: [thread=ApplicationManagerThread][class=cip.sessionui.r] [TR] child cancelled=false
8321 NOT 07:12:45.887444 CVM-SessionUIModel.updateSessionList(): [thread=AWT-EventQueue-0][class=cip.sessionui.r] idle=true
8322 NOT 07:12:45.887607 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.comp.ao
8323 NOT 07:12:46.757669 CVM-Focus Base is class cip.comp.ao
8324 NOT 07:12:48.782303 CVM-HTTP JNI| call to ServletContainerClass_requestServlet successful
8325 NOT 07:12:48.786899 CVM-Cannot open the /cisco/logsave directory
8326 NOT 07:12:48.823011 CVM-Select returned
8327 NOT 07:12:52.689269 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR]-----KeyEvent = Key:Messages (PRESSED)
8328 NOT 07:12:52.689430 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.sessionui.d.a$c
8329 NOT 07:12:52.705499 CVM-ErrorLaunchingMenu: [thread=messages MQThread][class=cip.msg.Messages] PHONE_SERVICES not found
8330 NOT 07:12:52.705799 CVM-SessionUIModel.cancelCurrentFeatures: [thread=ApplicationManagerThread][class=cip.sessionui.r] [TR] child cancelled=false
8331 NOT 07:12:53.149971 CVM-SessionUIModel.updateSessionList(): [thread=AWT-EventQueue-0][class=cip.sessionui.r] idle=true
8332 NOT 07:12:53.150174 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.comp.ao
8333 NOT 07:12:54.216764 CVM-Focus Base is class cip.comp.ao
8334 NOT 07:12:54.439134 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR]-----KeyEvent = Key:Messages (PRESSED)
8335 NOT 07:12:54.439297 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.sessionui.d.a$c
8336 NOT 07:12:54.451505 CVM-ErrorLaunchingMenu: [thread=messages MQThread][class=cip.msg.Messages] PHONE_SERVICES not found
8337 NOT 07:12:54.451668 CVM-SessionUIModel.cancelCurrentFeatures: [thread=ApplicationManagerThread][class=cip.sessionui.r] [TR] child cancelled=false
8338 NOT 07:12:54.660857 CVM-SessionUIModel.updateSessionList(): [thread=AWT-EventQueue-0][class=cip.sessionui.r] idle=true
8339 NOT 07:12:54.661022 CVM-userio.Trace: [thread=AWT-EventQueue-0][class=cip.userio.InputManager] [TR] InputManager current focus component-->cip.comp.ao


From: Jason Aarons (AM)
Sent: Wednesday, April 10, 2013 2:46 PM
To: cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)
Subject: CME 9.1/CUE 8.6 and SCCP 8961 pressing Messages Button you get "Messages not available"


Is there something under voice register global I need to put a a SIP 8961 for Voice View Express in Unity Express 8.6

I can go offhook and dial the voicemail pilot number 6599, but pressing the messages button says "Messages not available" in large pop-up (see attached photo) (debug ccsip messages shows no output either).  I'm not looking for voice view express to work, just to be able to check messages.



If I got to a SCCP 6945 I have no problems checking messages (debug ccsip messages I get output)


CME 9.1/152-4.M3.bin and SIP 8961 9-2-2SR1-9

voice register global

mode cme

source-address 172.83.112.11 port 5060

max-dn 1100

max-pool 420

 date-format D/M/Y

voicemail 6599

tftp-path flash:

url service http://10.83.112.12/voiceview

no create profile

create profile

apply-config   >>>>resets 8961s


itevomcid
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