[cisco-voip] 7912 losing options from Application menu

Damian Turburville d_turburville at yahoo.com
Wed Apr 17 11:44:45 EDT 2013


Hi,
Bit of an odd problem with some 7912 phones. Moved them from a CCM4 cluster to a CUCM6 cluster and they appear to overnight be losing options 4 and 5 from the Applications menu. i.e. the phone will have
1. Messages
2. Directories
3. Settings
and then you cannot scroll down any further.
This obviously means that the users cannot use Extension Mobility as that is under 4. Services.

A reboot will mostly fix the issue but then it returns the next day. The DHCP lease is 12 hours, so it could be happening when the phone requests a new IP or maybe when the system logs everyone out overnight...

Has anyone come across this issue before?

Thanks,
Damian
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