[cisco-voip] 7912 losing options from Application menu

[Bryant Onojeta]

We had some strange issues with the 7912 but due to EOL/EOS TAC didin't
have any other suggestions than trying to upgrade/down-grade the firmware.
We did some wireshare to verify the issue but no fix, so we just lived with
it until the phones were ugraged.

Don't chase your tail on a fix.

-Bryant


On Wed, Apr 17, 2013 at 10:44 AM, Damian Turburville <
d_turburville at yahoo.com> wrote:

> Hi,
> Bit of an odd problem with some 7912 phones. Moved them from a CCM4
> cluster to a CUCM6 cluster and they appear to overnight be losing options 4
> and 5 from the Applications menu. i.e. the phone will have
> 1. Messages
> 2. Directories
> 3. Settings
> and then you cannot scroll down any further.
> This obviously means that the users cannot use Extension Mobility as that
> is under 4. Services.
>
> A reboot will mostly fix the issue but then it returns the next day. The
> DHCP lease is 12 hours, so it could be happening when the phone requests a
> new IP or maybe when the system logs everyone out overnight...
>
> Has anyone come across this issue before?
>
> Thanks,
> Damian
>
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>
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