[cisco-voip] 7912 losing options from Application menu

[Damian Turburville]

Cheers for the reply Bryant, unfortunately we do not have the budget for upgrading the phones so will have to do some "tail chasing" (not that sort!). Has anyone apart from Bryant experienced or overcome this before?
Thanks,
Damian




________________________________
 From: Bryant Onojeta <onojetathekid at gmail.com>
To: Damian Turburville <d_turburville at yahoo.com> 
Cc: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net> 
Sent: Thursday, 18 April 2013, 20:21
Subject: Re: [cisco-voip] 7912 losing options from Application menu
 


We had some strange issues with the 7912 but due to EOL/EOS TAC didin't have any other suggestions than trying to upgrade/down-grade the firmware. We did some wireshare to verify the issue but no fix, so we just lived with it until the phones were ugraged.
 
Don't chase your tail on a fix.
 
-Bryant



On Wed, Apr 17, 2013 at 10:44 AM, Damian Turburville <d_turburville at yahoo.com> wrote:

Hi,
>Bit of an odd problem with some 7912 phones. Moved them from a CCM4 cluster to a CUCM6 cluster and they appear to overnight be losing options 4 and 5 from the Applications menu. i.e. the phone will have
>1. Messages
>2. Directories
>3. Settings
>and then you cannot scroll down any further.
>This obviously means that the users cannot use Extension Mobility as that is under 4. Services.
>
>
>A reboot will mostly fix the issue but then it returns the next day. The DHCP lease is 12 hours, so it could be happening when the phone requests a new IP or maybe when the system logs everyone out overnight...
>
>
>Has anyone come across this issue before?
>
>
>Thanks,
>Damian
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>cisco-voip mailing list
>cisco-voip at puck.nether.net
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>
>
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