[cisco-voip] 7912 losing options from Application menu

[Wes Sisk]

I don't have a 7912 handy for testing… what are options 4 and 5 that go missing?

most items in that menu are provided via TFTP download or http retrieval.

The 7912 is notorious for not caching TFTP files like most of our phones. thus if TFTP is unavailable at boot it behaves differently. Any issues with TFTP?

The 7912 reach EoL before CUCM introduced internal/external phone services. This changed the format of the configuration file and the expected web server for servicing requests. It's possible something went amiss here. I believe the 7912 expects an environment closer to "external directories" so might be worth investigating and configuring that where possible.

-wes

On Apr 19, 2013, at 11:33 AM, Damian Turburville <d_turburville at yahoo.com> wrote:

Cheers for the reply Bryant, unfortunately we do not have the budget for upgrading the phones so will have to do some "tail chasing" (not that sort!). Has anyone apart from Bryant experienced or overcome this before?
Thanks,
Damian


From: Bryant Onojeta <onojetathekid at gmail.com>
To: Damian Turburville <d_turburville at yahoo.com> 
Cc: "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net> 
Sent: Thursday, 18 April 2013, 20:21
Subject: Re: [cisco-voip] 7912 losing options from Application menu

We had some strange issues with the 7912 but due to EOL/EOS TAC didin't have any other suggestions than trying to upgrade/down-grade the firmware. We did some wireshare to verify the issue but no fix, so we just lived with it until the phones were ugraged.
 
Don't chase your tail on a fix.
 
-Bryant


On Wed, Apr 17, 2013 at 10:44 AM, Damian Turburville <d_turburville at yahoo.com> wrote:
Hi,
Bit of an odd problem with some 7912 phones. Moved them from a CCM4 cluster to a CUCM6 cluster and they appear to overnight be losing options 4 and 5 from the Applications menu. i.e. the phone will have
1. Messages
2. Directories
3. Settings
and then you cannot scroll down any further.
This obviously means that the users cannot use Extension Mobility as that is under 4. Services.

A reboot will mostly fix the issue but then it returns the next day. The DHCP lease is 12 hours, so it could be happening when the phone requests a new IP or maybe when the system logs everyone out overnight...

Has anyone come across this issue before?

Thanks,
Damian

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