[cisco-voip] Call Trace

[Wes Sisk]

Nate nailed this one with MCID. If your telco circuits support it then MCID (malicious caller id) will exchange messages with the telco to flag the call.

QRT is good for tracking calls within communications manager within the customer premise equipment. QRT will not send any signal to the carrier.

Regards,
Wes

On Apr 22, 2013, at 10:50 AM, Jason Aarons (AM) <jason.aarons at dimensiondata.com> wrote:

QRT Softkey.
 
http://www.youtube.com/watch?v=FZl6Ib8zMoI
 
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lisa Notarianni
Sent: Monday, April 22, 2013 10:30 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Call Trace
 
 

CUCM 8.6.2.20000-2
 
I have a request for a procedure on how to tag a call to be traced.  On our old Centrex system, users could dial a code immediately after receiving the call and the call detail record would be tagged so we knew exactly which call they wanted traced.
 
Any suggestions?

Thank you in advance.
 
 
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itevomcid
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