[cisco-voip] Experience installing CUEAC 9.0.1.20

Tue Apr 23 13:59:30 EDT 2013

Berry,

We have had many successful installations of CUEAC over the years and this has never been a problem before.

If you would like some assistance then I will happily do a WebEx with you to look into it.

Kind Regards

Jamie Gale
Technical Marketing Engineer, Cisco Unified Attendant Consoles
Arc Solutions, onsite at Cisco
jamgale at cisco.com<mailto:jamgale at cisco.com>
D +1 919 392 4671
M +1 919 699 4910

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On Apr 23, 2013, at 1:26 PM, "Berry, Matthew" <Matthew.Berry at wwt.com<mailto:Matthew.Berry at wwt.com>> wrote:

So you performed the install using CUACEE_SV_9.0.1.20.zip?

My customer opted for the packaged SQL Express.

Times like this make me wonder how detailed Arc’s UAT process is before posting releases.

Matthew

From: Ted Nugent [mailto:tednugent73 at gmail.com<http://gmail.com/>]
Sent: Tuesday, April 23, 2013 12:24 PM
To: Berry, Matthew
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Experience installing CUEAC 9.0.1.20

Yes I deployed this version a few weeks back without issue... HOWEVER... the customer required that we install SQL 2008 Standard and it was installed prior to the CUEAC install. Perhaps that's the key?

On Tue, Apr 23, 2013 at 1:09 PM, Berry, Matthew <Matthew.Berry at wwt.com<mailto:Matthew.Berry at wwt.com>> wrote:
Hey gang,

I’m curious if anyone has recently done a CUEAC 9.0.1.20 installation and found issues during installation.

The MSI file I’m running comes from the cisco-ac.arcsolutions.com<http://cisco-ac.arcsolutions.com/> site:
Cisco Unified Attendant Console Enterprise Edition V9.0.1.20 - Release Date 28 Jan 2013

During the installation, I hit the Database Wizard step and the system locks up. The installation never finishes.

Observed:

•         Same experience whether server is on domain or off domain

•         Installation ran with local admin account and domain admin account (as if that would make a difference)

•         The CUEAC installer configures IIS (as far as I can tell)

•         The CUEAC installer places all the files under Program Files (as far as I can tell)

•         The SQL Express database is populated

After waiting up to 6 hours for the Database Wizard to finish (which it does not), I quit the processes and receive a “Congratulations! CUEAC is installed! Please reboot!” After the reboot, when I attempt to go to the web page I get an ASP error.

I’ve been through three Cisco TAC engineers so far in this case. I’m planning to escalate, but so far their assistance has been worthless.

Any ideas?

Matthew Berry | Sr. Unified Collaboration Engineer, Voice CCIE #26721
World Wide Technology, Inc. | Cell +1.612.219.0040<tel:%2B1.612.219.0040>

PS Engineering:  Creating Impact, Ignition & Scalability

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