[cisco-voip] Experience installing CUEAC 9.0.1.20

[Dana Tong]

Hi Matthew,

I think I saw this same issue. Were you seeing all little red x's on the web pages where the pictures should be?

The fix was to go into IIS configuration or the Windows installation and to enable compression or something. Let me look at the server and get back to you.

Can you please confirm that the issue you see are the red x's?


Cheers
Dana


From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Berry, Matthew
Sent: Wednesday, 24 April 2013 3:09 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Experience installing CUEAC 9.0.1.20

Hey gang,

I'm curious if anyone has recently done a CUEAC 9.0.1.20 installation and found issues during installation.

The MSI file I'm running comes from the cisco-ac.arcsolutions.com site:
Cisco Unified Attendant Console Enterprise Edition V9.0.1.20 - Release Date 28 Jan 2013

During the installation, I hit the Database Wizard step and the system locks up. The installation never finishes.

Observed:

*         Same experience whether server is on domain or off domain

*         Installation ran with local admin account and domain admin account (as if that would make a difference)

*         The CUEAC installer configures IIS (as far as I can tell)

*         The CUEAC installer places all the files under Program Files (as far as I can tell)

*         The SQL Express database is populated

After waiting up to 6 hours for the Database Wizard to finish (which it does not), I quit the processes and receive a "Congratulations! CUEAC is installed! Please reboot!" After the reboot, when I attempt to go to the web page I get an ASP error.

I've been through three Cisco TAC engineers so far in this case. I'm planning to escalate, but so far their assistance has been worthless.

Any ideas?

Matthew Berry | Sr. Unified Collaboration Engineer, Voice CCIE #26721
World Wide Technology, Inc. | Cell +1.612.219.0040

PS Engineering:  Creating Impact, Ignition & Scalability

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