[cisco-voip] 9971 SIP phone - no audio on calls between cluster to PSTN for certain phone numbers

[Erick B.]

H.323 , Inter-Cluster Trunk (Non-Gatekeeper Controlled).

I can call the number from here fine on my 9971 with no issue. It'll be a
bit before I can have someone watch the phone at that location and test
(time difference).


On Mon, Aug 12, 2013 at 2:53 PM, Wes Sisk <wsisk at cisco.com> wrote:

> Is the ICT SIP or H.323?
>
> -wes
>
> On Aug 12, 2013, at 3:22 PM, Erick B. <erickbee at gmail.com> wrote:
>
> Hi,
>
> Anyone have idea here?
>
> Have a system with 2 CUCM clusters.
>
> Cluster 1 is CUCM version 8.6.2.22900-9 with SIP CUBE to ITSP
>
> Cluster 2 is CUCM version 8.6.2.20000-2
>
> ICT between the clusters (Non Gatekeeper controlled).
>
> SCCP phones on Cluster 2 can call outbound to numbers over the ICT and out
> CUBE GW fine. When a 9971 places call to same number, the call connects but
> no audio is heard.
> If we put the 9971 on Cluster 1 (no ICT) and same number is called it
> works fine.
>
> I've been over the release notes for 8.62a SU1 to SU3 and not finding
> anything yet and have recreated the ICT and reset it. The trunk seems to be
> fine since the SCCP phones work for calling the few numbers the 9971 has
> trouble with. The 9971 can call most numbers just fine. 9971 is on current
> firmware version to. Looking for ideas before trying to do SU3 to see if it
> helps.
>
> The number being called is a IVR with menu, etc.
>
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>
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