[cisco-voip] ICM/UCCE 9 Install

[Mark Holloway]

I was able to resolve the issue by choosing a custom Collation during the SQL install rather than the default (SQL_Latin1_General_CP1_CI_AS is default and will not work).  I'm not sure how often this issue pops up, but I couldn't find any Cisco docs that mention it during the install and I followed everything according to the UCCE install guide. 

On Aug 13, 2013, at 7:32 PM, Voipermike <voipermike at gmail.com> wrote:

> Mark,
> 
> I've seen this exact error if the domain controller was not available.
> 
> Regards,
> 
> Mike
> 
> On Aug 13, 2013, at 5:20 PM, Mark Holloway <mh at markholloway.com> wrote:
> 
>> I'm a first-timer when it comes to installing ICM/UCCE 9.  I've installed Windows 2008 R2 x64 Enterprise, Microsoft SQL Server 2008 R2 Enterprise along with SP1, and .NET 4. When running the UCCE setup I receive the message "SEVERE - SQL Server Edition check failed."  Has anyone encountered this?  I verified the SQL service is running and I've launched MS SQL Server Management Studio on the server and successfully see SQL Server is healthy.  Thanks.
>> 
>> 2013-08-13 16:54:03    [Information]    ********** Begin Cisco Unified ICM/Contact Center Enterprise & Hosted Install Log **********
>> 2013-08-13 16:54:03    [Information]    Version: 9.0.1.0 ,0,0,1466
>> 2013-08-13 16:54:03    [Information]    System: ucce
>> 2013-08-13 16:54:03    [Information]    Source directory: D:\ICM-CCE-CCHInstaller\
>> 2013-08-13 16:54:03    [Information]    Operating System ProductName=Windows Server 2008 R2 Enterprise
>> 2013-08-13 16:54:03    [Information]    Welcome to the Cisco Unified ICM/Contact Center Enterprise & Hosted version 9.0(1) Installer
>> 2013-08-13 16:54:03    [Information]    SecurityHardening.verifyScriptingHostIsEnabled(): Windows Scripting Host is enabled at all users level.
>> 2013-08-13 16:54:03    [Information]    SecurityHardening.verifyScriptingHostIsEnabled(): Windows Scripting Host is enabled at current user level.
>> 2013-08-13 16:54:03    [Information]    Now in OnFirstUIBefore()
>> 2013-08-13 16:54:08    [Information]    Operating System ProductName=Windows Server 2008 R2 Enterprise
>> 2013-08-13 16:54:08    [Information]    Windows 2008 or Windows 2008 R2 was detected.  Support Tools Node Agent cannot be supported.  Therefore, we won't ask for a pre-shared key, and we will not install or enable the Support tools Node Agent service.
>> 2013-08-13 16:54:08    [Information]    Microsoft SQL Server is installed on this system 
>> 2013-08-13 16:54:08    [Information]    Checking Microsoft SQL Server installation
>> 2013-08-13 16:54:08    [Information]    MSSQLSERVER service is started.
>> 2013-08-13 16:54:08    [Information]    SQL query = select case when CHARINDEX('64', CAST(SERVERPROPERTY('Edition') AS VARCHAR(100))) >0 then 64 else 32 end
>> 2013-08-13 16:54:08    [Information]    Return code from dbupgRunSQLSelectInt = 0
>> 2013-08-13 16:54:08    [Error]    SQL Server Edition check failed.
>> 2013-08-13 16:54:08    [Information]    No instance name found.  No schema upgrades attempted.
>> 2013-08-13 16:54:08    [Information]    Checking if Tomcat 7.0 is installed.
>> 2013-08-13 16:54:08    [Information]    Tomcat 7.0 is not installed.
>> 2013-08-13 16:54:08    [Information]    Checking if JRE is installed.
>> 2013-08-13 16:54:08    [Information]    Registry key SOFTWARE\JavaSoft\Java Runtime Environment not found. JRE is not installed.
>> 2013-08-13 16:54:08    [Information]    Checking if Microsoft .NET Framework 4.0 is installed.
>> 2013-08-13 16:54:08    [Information]    SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full does not exist
>> 2013-08-13 16:54:08    [Information]    SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Client does not exist. Microsoft .NET Framework 4.0 is not installed.
>> 2013-08-13 16:54:20    [Information]    Opening the log file...C:\Temp\ICMInstall.log using C:\Windows\SysWOW64\notepad.exe
>> 2013-08-13 16:54:20    [Information]    status 0
>> 2013-08-13 16:55:20    [Information]    icrsetup.dll unloaded
>> 2013-08-13 16:55:20    [Information]    dbupgrade.dll unloaded
>> 2013-08-13 16:55:22    [Information]    sadlib.dll unloaded
>> 2013-08-13 16:55:22    [Information]    Installation completed with error(s)
>> 
>> 
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