[cisco-voip] ICM/UCCE 9 Install

[Matthew Saskin]

Mark -

Read, know, and love the ICM Staging Guide -
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/installation/guide/UCCE_BK_S5AE1622_00_staging-guide.pdf

It clearly states every piece of customization to windows and SQL server
that need to occur for the installation of ICM (including the need for
selecting custom collation for the SQL db)


Matthew Saskin
msaskin at gmail.com
203-253-9571


On Tue, Aug 13, 2013 at 10:26 PM, Mark Holloway <mh at markholloway.com> wrote:

> I was able to resolve the issue by choosing a custom Collation during the
> SQL install rather than the default (SQL_Latin1_General_CP1_CI_AS is
> default and will not work).  I'm not sure how often this issue pops up, but
> I couldn't find any Cisco docs that mention it during the install and I
> followed everything according to the UCCE install guide.
>
> On Aug 13, 2013, at 7:32 PM, Voipermike <voipermike at gmail.com> wrote:
>
> > Mark,
> >
> > I've seen this exact error if the domain controller was not available.
> >
> > Regards,
> >
> > Mike
> >
> > On Aug 13, 2013, at 5:20 PM, Mark Holloway <mh at markholloway.com> wrote:
> >
> >> I'm a first-timer when it comes to installing ICM/UCCE 9.  I've
> installed Windows 2008 R2 x64 Enterprise, Microsoft SQL Server 2008 R2
> Enterprise along with SP1, and .NET 4. When running the UCCE setup I
> receive the message "SEVERE - SQL Server Edition check failed."  Has anyone
> encountered this?  I verified the SQL service is running and I've launched
> MS SQL Server Management Studio on the server and successfully see SQL
> Server is healthy.  Thanks.
> >>
> >> 2013-08-13 16:54:03    [Information]    ********** Begin Cisco Unified
> ICM/Contact Center Enterprise & Hosted Install Log **********
> >> 2013-08-13 16:54:03    [Information]    Version: 9.0.1.0 ,0,0,1466
> >> 2013-08-13 16:54:03    [Information]    System: ucce
> >> 2013-08-13 16:54:03    [Information]    Source directory:
> D:\ICM-CCE-CCHInstaller\
> >> 2013-08-13 16:54:03    [Information]    Operating System
> ProductName=Windows Server 2008 R2 Enterprise
> >> 2013-08-13 16:54:03    [Information]    Welcome to the Cisco Unified
> ICM/Contact Center Enterprise & Hosted version 9.0(1) Installer
> >> 2013-08-13 16:54:03    [Information]
>  SecurityHardening.verifyScriptingHostIsEnabled(): Windows Scripting Host
> is enabled at all users level.
> >> 2013-08-13 16:54:03    [Information]
>  SecurityHardening.verifyScriptingHostIsEnabled(): Windows Scripting Host
> is enabled at current user level.
> >> 2013-08-13 16:54:03    [Information]    Now in OnFirstUIBefore()
> >> 2013-08-13 16:54:08    [Information]    Operating System
> ProductName=Windows Server 2008 R2 Enterprise
> >> 2013-08-13 16:54:08    [Information]    Windows 2008 or Windows 2008 R2
> was detected.  Support Tools Node Agent cannot be supported.  Therefore, we
> won't ask for a pre-shared key, and we will not install or enable the
> Support tools Node Agent service.
> >> 2013-08-13 16:54:08    [Information]    Microsoft SQL Server is
> installed on this system
> >> 2013-08-13 16:54:08    [Information]    Checking Microsoft SQL Server
> installation
> >> 2013-08-13 16:54:08    [Information]    MSSQLSERVER service is started.
> >> 2013-08-13 16:54:08    [Information]    SQL query = select case when
> CHARINDEX('64', CAST(SERVERPROPERTY('Edition') AS VARCHAR(100))) >0 then 64
> else 32 end
> >> 2013-08-13 16:54:08    [Information]    Return code from
> dbupgRunSQLSelectInt = 0
> >> 2013-08-13 16:54:08    [Error]    SQL Server Edition check failed.
> >> 2013-08-13 16:54:08    [Information]    No instance name found.  No
> schema upgrades attempted.
> >> 2013-08-13 16:54:08    [Information]    Checking if Tomcat 7.0 is
> installed.
> >> 2013-08-13 16:54:08    [Information]    Tomcat 7.0 is not installed.
> >> 2013-08-13 16:54:08    [Information]    Checking if JRE is installed.
> >> 2013-08-13 16:54:08    [Information]    Registry key
> SOFTWARE\JavaSoft\Java Runtime Environment not found. JRE is not installed.
> >> 2013-08-13 16:54:08    [Information]    Checking if Microsoft .NET
> Framework 4.0 is installed.
> >> 2013-08-13 16:54:08    [Information]    SOFTWARE\Microsoft\NET
> Framework Setup\NDP\v4\Full does not exist
> >> 2013-08-13 16:54:08    [Information]    SOFTWARE\Microsoft\NET
> Framework Setup\NDP\v4\Client does not exist. Microsoft .NET Framework 4.0
> is not installed.
> >> 2013-08-13 16:54:20    [Information]    Opening the log
> file...C:\Temp\ICMInstall.log using C:\Windows\SysWOW64\notepad.exe
> >> 2013-08-13 16:54:20    [Information]    status 0
> >> 2013-08-13 16:55:20    [Information]    icrsetup.dll unloaded
> >> 2013-08-13 16:55:20    [Information]    dbupgrade.dll unloaded
> >> 2013-08-13 16:55:22    [Information]    sadlib.dll unloaded
> >> 2013-08-13 16:55:22    [Information]    Installation completed with
> error(s)
> >>
> >>
> >> _______________________________________________
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>
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