[cisco-voip] TAC question

[Dustin S Fowler]

Erick,

I have received similar situations depending on the team I need to reach. Typically I know this happens when the engineer has issues with using the mute button due to the engineer talking to another person in the background.

Dustin S Fowler
dustin.s.fowler at gmail.com
954-562-0209



On Aug 14, 2013, at 10:34 AM, Erick Wellnitz <ewellnitzvoip at gmail.com> wrote:

> Wondering if any of the Cisco guys could shed some light on a situation?
>  
> Guys on my team, non CCIE, non Partner, are getting thrid party 'engineers' when they open TAC cases and very poor service.  Is this the norm now?  When I open a case I get a 15 - 20 minute response time even on sev. 4 cases.
>  
> It's kind of goofy that in order to get a deccent TAC engineer I would have to open all of the cases and hand them off.
>  
> Thanks!
>  
> -E
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