[cisco-voip] 9971 SIP phone - no audio on calls between cluster to PSTN for certain phone numbers

[Erick B.]

BTW, Upgrading to 8.6.2a SU3 resolved this issue.  No changes other then
the SU patch.  Not really seeing a bug on this in the release notes that
stands out as problem but it's fixed.


On Mon, Aug 12, 2013 at 5:38 PM, Carlo <carlo_calabrese2006 at yahoo.com>wrote:

> are you running mulitcast?
> I ran into almost the same problem. calls going from SIP to H323 back to
> SIP. works find until I have to transfer or put them on hold.
> When you make the call and you don't get any audio, try putting the call
> on hold then pick it back up and see if you get audio.
>
> Sent from my iPad
>
> On Aug 12, 2013, at 12:49 PM, "Erick B." <erickbee at gmail.com> wrote:
>
> I would see that on a SCCP phone to right?  I'll have them check the 9971
> (not at the location I am at).
>
>
> On Mon, Aug 12, 2013 at 2:48 PM, Wes Sisk <wsisk at cisco.com> wrote:
>
>> Watch the phone UI, does audio start before the status line goes to
>> connected?
>>
>> On Aug 12, 2013, at 3:47 PM, Erick B. <erickbee at gmail.com> wrote:
>>
>> It is an external number (not ours) and audio starts right away so
>> possibly. I could verify with SIP debug.
>>
>>
>> On Mon, Aug 12, 2013 at 2:38 PM, Wes Sisk <wsisk at cisco.com> wrote:
>>
>>> Does the IVR cut through audio before the call goes into the connected
>>> state?
>>> -Wes
>>>
>>> On Aug 12, 2013, at 3:22 PM, Erick B. <erickbee at gmail.com> wrote:
>>>
>>> Hi,
>>>
>>> Anyone have idea here?
>>>
>>> Have a system with 2 CUCM clusters.
>>>
>>> Cluster 1 is CUCM version 8.6.2.22900-9 with SIP CUBE to ITSP
>>>
>>> Cluster 2 is CUCM version 8.6.2.20000-2
>>>
>>> ICT between the clusters (Non Gatekeeper controlled).
>>>
>>> SCCP phones on Cluster 2 can call outbound to numbers over the ICT and
>>> out CUBE GW fine. When a 9971 places call to same number, the call connects
>>> but no audio is heard.
>>> If we put the 9971 on Cluster 1 (no ICT) and same number is called it
>>> works fine.
>>>
>>> I've been over the release notes for 8.62a SU1 to SU3 and not finding
>>> anything yet and have recreated the ICT and reset it. The trunk seems to be
>>> fine since the SCCP phones work for calling the few numbers the 9971 has
>>> trouble with. The 9971 can call most numbers just fine. 9971 is on current
>>> firmware version to. Looking for ideas before trying to do SU3 to see if it
>>> helps.
>>>
>>> The number being called is a IVR with menu, etc.
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>
>>
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