[cisco-voip] Upgrading from UCCX 5.0.2 to 7.0.2 Screen Pop not working

[Grace Maximuangu]

Please advice, the after the upgrade, workflows had to be manually added, but Screen Pop does not work, I just saw a post on Cisco UCCX forum, please has anyone ran into the issue and how did this get resolved. And any references on how to solve this issue would be highly appreciated


CAD is only capable of passing enterprise data to another application. It cannot perform database lookups on its own. Your options are:

1)    If it is browser-based, you can execute an HTTP POST or GET within the integrated browser.

2)    If the application will accept it, you can pass an IPC call (Inter-Process Communication) to it. This is a formatted UDP packet that CAD would send, typically on a loopback address, to a port the other application is listening on.

3)    If the action can be repeated with a consistent series of key strokes, you can call a macro to replay that key sequence, effectively paste the data into the correct field, and execute the search.



You can use the Cisco Desktop Administrator User Guide for CAD 6.6 for Unified CM<http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/cda66ug-cm.pdf> as documentation on how to setup workflows within CAD.



You will need to use Enterprise Data to pass the caller ID information (or anything else you want CAD to get). This has been covered on the forum many times. Here is one example to get you started:https://supportforums.cisco.com/message/1047577#1047577

Please see the post from Cisco forum

:-:gm

Grace Maximuangu
Voice Solutions Engineer
Black Box Network Services
[cid:image003.jpg at 01CE9CDE.1ACC6A40]


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