[cisco-voip] unity connection full mailboxes - notifying callers

[Chris Ward (chrward)]

Well, the SMTP notification can be used outside of Single Inbox too to help alert users.

"ISM affects what subscribers hear when they call other subscribers from their primary or alternate extensions and are forwarded to the greetings of the subscribers they call. If they then leave a message, ISM affects what the called subscriber hears and can do when listening to the message. When ISM is enabled, Cisco Unity recognizes that the calling extension is associated with a subscriber and accordingly plays the internal greeting of the called subscriber. Additionally, when the called subscriber later listens to the message, Cisco Unity plays the recorded voice name of the subscriber who left the message and allows the called subscriber to record a reply."

For managing partners and other important folks, I would also look at increasing their quotas in the interim.

+Chris
TME - Unity Connection and MediaSense

From: Erick Wellnitz [mailto:ewellnitzvoip at gmail.com]
Sent: Tuesday, December 03, 2013 2:17 PM
To: Chris Ward (chrward)
Cc: cisco-voip
Subject: Re: [cisco-voip] unity connection full mailboxes - notifying callers

What are other ramifications of disabling ISM?

We've only had one person so far with a full mailbox however, being a lawfirm environment I don't want a managing partner to be notifed after the fact that the associate they left a message for has a full mailbox and the mesage could not be delivered.  I don't think our risk team will ever allow us to enable UM/single inbox.

On Tue, Dec 3, 2013 at 12:58 PM, Chris Ward (chrward) <chrward at cisco.com<mailto:chrward at cisco.com>> wrote:
The only way to do this currently is to disable Identified Subscriber Messaging, this will treat all callers as external callers. This is not the first request for an ISM enhancement to this I have heard today, so I am already planning on bringing this back to the PMs.

Out of curiosity, what are the reasons you are seeing for users having full mailboxes? In 10.0 we are finally adding a SMTP notification for mailbox quota violations if it's an issue with Single Inbox users.

+Chris
TME - Unity Connection and MediaSense

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Erick Wellnitz
Sent: Tuesday, December 03, 2013 1:51 PM
To: cisco-voip
Subject: [cisco-voip] unity connection full mailboxes - notifying callers

Unity Connection 9.1

I have the check box ticked to check for full mailbox for outside callers trying to leave a message.  Is there a way to do this for internal callers?    I could swear the system used to do this. We do get an undeliverable message and the VM left saying the message could not be left.

We have some rather strong personalities who I don't want to hear from when thye are wasting thier time trying to leave messages for people with full mailboxes.

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