[cisco-voip] SIP Firmware | 9.3(4)SR1 ETA? [FW 9.4(1)]

[Erick B.]

No, those options aren't enabled. For the telephony debug profile that is
set by SSH'ing into phone right? (never did that yet on these phones).


On Tue, Dec 3, 2013 at 3:49 PM, Ryan Ratliff (rratliff)
<rratliff at cisco.com>wrote:

>  If you haven't already make sure you don't have the log server or
> "telephony" debug profile activated. Both of those are known to cause
> performance issues on wireless 9971s.
>
> -Ryan
>
>  On Dec 3, 2013, at 4:22 PM, Erick B. <erickbee at gmail.com> wrote:
>
>  Update on our 9971 issue with delayed/prolonged digits.
>
>  It only happens on Wireless 9971s. When we plug a 9971 into with wired
> connection the off hook dialing/delay doesn't occur. Working with TAC, they
> had me enable the Simplified Call UI option and with that enabled the
> offhook dialing delay on wireless 9971s doesn't occur. I'm continuing to
> work with TAC as this seems to be a new issue in 9.4.1 since this didn't
> occur in 9.3 firmwares from our experiences.
>
>  Erick
>
>
>
> On Tue, Dec 3, 2013 at 1:57 PM, Ryan Ratliff (rratliff) <
> rratliff at cisco.com> wrote:
>
>> CSCud54886 is what gets the 9971 9.4(1) software into a CUCM version.
>> For 8.6(2) it went into 8.6.2.24106-1 which means it will be in the next
>> devpack.  I don't have a date for when that will be but it shouldn't be too
>> long.  If you really need a 9.4(1) feature open a TAC SR and ask for the ES
>> build I referenced above to be posted for you (it isn't out of testing yet
>> so it'll be a few days).
>>
>> -Ryan
>>
>>  On Dec 3, 2013, at 12:21 PM, Daniel Pagan <dpagan at fidelus.com> wrote:
>>
>>   We’re looking at the Read Me for the new 8.6(2) device pack and
>> noticed the compatibility table lists 9.3(4.24) as the latest supported
>> 9971 firmware. Firmware 9.4(1) isn’t mentioned as compatible for the latest
>> 8.6(2) device pack.
>>
>>
>> The BU is still developing on 8.6(2) so I don’t see why its latest device
>> pack would introduce compatibility issues. Does anyone know if this is
>> simply a documentation error? Firmware 9.4(1) was published two weeks prior
>> to the device pack. It seems the device pack Read Me wasn’t updated to
>> reflect the most recent firmware, but I’d like to be 100% sure.
>>
>>
>>
>> http://www.cisco.com/web/software/282074299/107528/cmterm-devicepack-8.6.2.24104-1_Readme.pdf
>>
>>
>> Thanks ahead of time.
>>
>>
>> - Dan
>>
>>
>>
>> *From:* Erick B. [mailto:erickbee at gmail.com <erickbee at gmail.com>]
>> *Sent:* Monday, November 18, 2013 3:41 PM
>> *To:* Daniel Pagan
>> *Cc:* Ryan Ratliff (rratliff); cisco-voip voyp list
>> *Subject:* Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?
>>
>>
>>
>> FYI, I've downgraded to 9.3.4 and don't have the delay issue and updated
>> back to 9-4-1-9 and it is back. I'll work with TAC on this.
>>
>>
>>
>> On Wed, Nov 13, 2013 at 4:03 PM, Erick B. <erickbee at gmail.com> wrote:
>>
>> Ok.  I haven't experienced this problem before and have been on a 9971
>> for a long time and been through a majority of the firmware versions.
>>
>>
>>
>> The most recent problem here was phones doing phantom calls to customers,
>> etc (numbers in call history) and 9.3.4 fixed those issues. (9.3.2 ES12 had
>> fix for that which solved it for most part but a handful of phones had
>> random phantom calls still).
>>
>>
>>
>> On Wed, Nov 13, 2013 at 2:53 PM, Daniel Pagan <dpagan at fidelus.com> wrote:
>>
>> This was a major issue for our customers using 9971s on firmware versions
>> pre-9.3.1 (I mistakenly said 9.2.1 before…). The symptom was that users
>> would begin dialing and the phone’s UI changes would drag behind. Due to
>> the delay in UI transitions (on-hook to off-hook to digits displayed,
>> etc.), users would often experience a prolonged audible tone for some key
>> presses. In other cases, the phone would discard the first few digit
>> presses completely. We’ve yet to see this again since 9.3(1) but we have a
>> customer slowly rolling out 9.4(1) now. I’ll chime in again over the next
>> few days if we observe the same issue you’re seeing.
>>
>>
>>
>> The old defect for prolonged digit playback:
>> http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtw69827
>>
>>
>>
>> Hope this helps
>>
>>
>>
>> - Dan
>>
>>
>>
>> *From:* Erick B. [mailto:erickbee at gmail.com]
>> *Sent:* Wednesday, November 13, 2013 3:29 PM
>> *To:* Ryan Ratliff (rratliff)
>> *Cc:* Daniel Pagan; cisco-voip voyp list
>>
>>
>> *Subject:* Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?
>>
>>
>>
>> Offhook. Onhook dialing seems to be fine (don't do onhook dialing much
>> myself).
>>
>>
>>
>> Can't reproduce problem on 9971 still on 9-3-4-24. Both phones are on
>> same WiFi network.
>>
>>
>>
>> Seems to be delay on phone taking first and second digits. Able to
>> duplicate it pretty much all the time.
>>
>>
>>
>> On Wed, Nov 13, 2013 at 2:00 PM, Ryan Ratliff (rratliff) <
>> rratliff at cisco.com> wrote:
>>
>> Offhook, onhook dialing?  I don't see the same thing here on a 9971.
>>
>>
>>
>> -Ryan
>>
>>
>>
>> On Nov 13, 2013, at 2:45 PM, Erick B. <erickbee at gmail.com> wrote:
>>
>>
>>
>> Has anyone upgraded to 9.4.1-9 yet?
>>
>>
>>
>> When making calls, there is delay on first digit (longer tone heard while
>> phone catches up)... testing 9.4.1-9 on 2 phones. Able to duplicate it most
>> of the time. Doesn't matter if it is internal/external call.
>>
>>
>>
>> On Wed, Oct 30, 2013 at 12:54 PM, Daniel Pagan <dpagan at fidelus.com>
>> wrote:
>>
>> Thanks– We’ve been working on two cases w/ TAC, one related to
>> unresponsive UI (some softkeys incl. Answer and menu options not
>> responding) and the other related to the phone’s local call control
>> prematurely hitting the busy trigger. The former is still ongoing and BU
>> requested that we upgrade to 9.3(4) hoping the enhancements made to IPMA
>> should resolve the problem. The latter was chalked up to having the privacy
>> feature enabled at the device level, not at the service parameter level.
>>
>>
>>
>> In either case we have no defect – I think partially because the issues
>> are hard to recreate and capture from the beginning. The defects we’re
>> hoping to avoid in vanilla 9.3(4) are CSCud85545, CSCug20675, CSCuc00963,
>> CSCuc00963 (ES1 resolved) and CSCuh91405. The customer experienced issues
>> very similar to these prior to 9.2(1) and understandably doesn’t want to
>> re-introduce the symptoms to end users.
>>
>>
>>
>> We’ll keep an eye out for 9.4(1) and request for a defect again (if
>> possible of course) on the existing issues.
>>
>>
>>
>> Thx again
>>
>>
>>
>> *From:* Ryan Ratliff (rratliff) [mailto:rratliff at cisco.com]
>> *Sent:* Wednesday, October 30, 2013 1:02 PM
>> *To:* Daniel Pagan
>> *Cc:* Justin Steinberg; cisco-voip at puck.nether.net
>>
>>
>> *Subject:* Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?
>>
>>
>>
>>
>>
>> Do you have a defect for the UI performance issue?  There was a fix that
>> went into 9.3(4)ES1 to help address digits being dropped when they are
>> dialed quickly when another screen is up (admin settings for example).  Get
>> TAC to give you 9.3(4)ES1 and see if that helps things.  If not then work
>> to get a bug identified.
>>
>>
>>
>> To my knowledge there won't be any SRs for 9.3(4).  9.4(1) is due to come
>> out relatively soon.
>>
>>
>>
>> -Ryan
>>
>>
>>
>> On Oct 30, 2013, at 10:07 AM, Daniel Pagan <dpagan at fidelus.com> wrote:
>>
>>
>>
>> I’m hoping to see what defects are resolved between 9.3(4) and 9.3(4)SR1.
>> The vanilla 9.3(4) introduces UI performance issues similar to what our
>> customer experienced pre 9.2(1) in 2011. There’s a few firmware issues
>> they’re currently experiencing that we’ve been investigating w/ TAC and
>> 9.3(4) was identified to resolve a few of those problems, but we’re hoping
>> to avoid re-introducing phone UI performance problems back into the
>> environment.
>>
>>
>>
>> Phone models are pimarily 9971 and 8961 devices.
>>
>>
>>
>> - Daniel
>>
>>
>>
>> *From:* Justin Steinberg [mailto:jsteinberg at gmail.com]
>> *Sent:* Tuesday, October 29, 2013 8:25 PM
>> *To:* Daniel Pagan
>> *Subject:* Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?
>>
>>
>>
>> are you trying to fix a specific bug ?  what phone model ?
>>
>>
>>
>> On Tue, Oct 29, 2013 at 4:55 PM, Daniel Pagan <dpagan at fidelus.com> wrote:
>>
>> Folks:
>>
>>
>>
>> Just wondering if there’s an ETA for 9.3(4)SR1 firmware.
>>
>>
>>
>> As usual, thanks ahead of time.
>>
>>
>>
>> - Daniel
>>
>>
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>>
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