[cisco-voip] SIP Firmware | 9.3(4)SR1 ETA? [FW 9.4(1)]

Tue Dec 3 16:49:07 EST 2013

If you haven't already make sure you don't have the log server or "telephony" debug profile activated. Both of those are known to cause performance issues on wireless 9971s.

-Ryan

On Dec 3, 2013, at 4:22 PM, Erick B. <erickbee at gmail.com<mailto:erickbee at gmail.com>> wrote:

Update on our 9971 issue with delayed/prolonged digits.

It only happens on Wireless 9971s. When we plug a 9971 into with wired connection the off hook dialing/delay doesn't occur. Working with TAC, they had me enable the Simplified Call UI option and with that enabled the offhook dialing delay on wireless 9971s doesn't occur. I'm continuing to work with TAC as this seems to be a new issue in 9.4.1 since this didn't occur in 9.3 firmwares from our experiences.

Erick

On Tue, Dec 3, 2013 at 1:57 PM, Ryan Ratliff (rratliff) <rratliff at cisco.com<mailto:rratliff at cisco.com>> wrote:
CSCud54886 is what gets the 9971 9.4(1) software into a CUCM version.   For 8.6(2) it went into 8.6.2.24106-1 which means it will be in the next devpack.  I don't have a date for when that will be but it shouldn't be too long.  If you really need a 9.4(1) feature open a TAC SR and ask for the ES build I referenced above to be posted for you (it isn't out of testing yet so it'll be a few days).

-Ryan

On Dec 3, 2013, at 12:21 PM, Daniel Pagan <dpagan at fidelus.com<mailto:dpagan at fidelus.com>> wrote:

We’re looking at the Read Me for the new 8.6(2) device pack and noticed the compatibility table lists 9.3(4.24) as the latest supported 9971 firmware. Firmware 9.4(1) isn’t mentioned as compatible for the latest 8.6(2) device pack.

The BU is still developing on 8.6(2) so I don’t see why its latest device pack would introduce compatibility issues. Does anyone know if this is simply a documentation error? Firmware 9.4(1) was published two weeks prior to the device pack. It seems the device pack Read Me wasn’t updated to reflect the most recent firmware, but I’d like to be 100% sure.

http://www.cisco.com/web/software/282074299/107528/cmterm-devicepack-8.6.2.24104-1_Readme.pdf

Thanks ahead of time.

- Dan

From: Erick B. [mailto:erickbee at gmail.com]
Sent: Monday, November 18, 2013 3:41 PM
To: Daniel Pagan
Cc: Ryan Ratliff (rratliff); cisco-voip voyp list
Subject: Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?

FYI, I've downgraded to 9.3.4 and don't have the delay issue and updated back to 9-4-1-9 and it is back. I'll work with TAC on this.

On Wed, Nov 13, 2013 at 4:03 PM, Erick B. <erickbee at gmail.com<mailto:erickbee at gmail.com>> wrote:
Ok.  I haven't experienced this problem before and have been on a 9971 for a long time and been through a majority of the firmware versions.

The most recent problem here was phones doing phantom calls to customers, etc (numbers in call history) and 9.3.4 fixed those issues. (9.3.2 ES12 had fix for that which solved it for most part but a handful of phones had random phantom calls still).

On Wed, Nov 13, 2013 at 2:53 PM, Daniel Pagan <dpagan at fidelus.com<mailto:dpagan at fidelus.com>> wrote:
This was a major issue for our customers using 9971s on firmware versions pre-9.3.1 (I mistakenly said 9.2.1 before…). The symptom was that users would begin dialing and the phone’s UI changes would drag behind. Due to the delay in UI transitions (on-hook to off-hook to digits displayed, etc.), users would often experience a prolonged audible tone for some key presses. In other cases, the phone would discard the first few digit presses completely. We’ve yet to see this again since 9.3(1) but we have a customer slowly rolling out 9.4(1) now. I’ll chime in again over the next few days if we observe the same issue you’re seeing.

The old defect for prolonged digit playback: http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtw69827

Hope this helps

- Dan

From: Erick B. [mailto:erickbee at gmail.com<mailto:erickbee at gmail.com>]
Sent: Wednesday, November 13, 2013 3:29 PM
To: Ryan Ratliff (rratliff)
Cc: Daniel Pagan; cisco-voip voyp list

Subject: Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?

Offhook. Onhook dialing seems to be fine (don't do onhook dialing much myself).

Can't reproduce problem on 9971 still on 9-3-4-24. Both phones are on same WiFi network.

Seems to be delay on phone taking first and second digits. Able to duplicate it pretty much all the time.

On Wed, Nov 13, 2013 at 2:00 PM, Ryan Ratliff (rratliff) <rratliff at cisco.com<mailto:rratliff at cisco.com>> wrote:
Offhook, onhook dialing?  I don't see the same thing here on a 9971.

-Ryan

On Nov 13, 2013, at 2:45 PM, Erick B. <erickbee at gmail.com<mailto:erickbee at gmail.com>> wrote:

Has anyone upgraded to 9.4.1-9 yet?

When making calls, there is delay on first digit (longer tone heard while phone catches up)... testing 9.4.1-9 on 2 phones. Able to duplicate it most of the time. Doesn't matter if it is internal/external call.

On Wed, Oct 30, 2013 at 12:54 PM, Daniel Pagan <dpagan at fidelus.com<mailto:dpagan at fidelus.com>> wrote:
Thanks– We’ve been working on two cases w/ TAC, one related to unresponsive UI (some softkeys incl. Answer and menu options not responding) and the other related to the phone’s local call control prematurely hitting the busy trigger. The former is still ongoing and BU requested that we upgrade to 9.3(4) hoping the enhancements made to IPMA should resolve the problem. The latter was chalked up to having the privacy feature enabled at the device level, not at the service parameter level.

In either case we have no defect – I think partially because the issues are hard to recreate and capture from the beginning. The defects we’re hoping to avoid in vanilla 9.3(4) are CSCud85545, CSCug20675, CSCuc00963, CSCuc00963 (ES1 resolved) and CSCuh91405. The customer experienced issues very similar to these prior to 9.2(1) and understandably doesn’t want to re-introduce the symptoms to end users.

We’ll keep an eye out for 9.4(1) and request for a defect again (if possible of course) on the existing issues.

Thx again

From: Ryan Ratliff (rratliff) [mailto:rratliff at cisco.com<mailto:rratliff at cisco.com>]
Sent: Wednesday, October 30, 2013 1:02 PM
To: Daniel Pagan
Cc: Justin Steinberg; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>

Subject: Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?

Do you have a defect for the UI performance issue?  There was a fix that went into 9.3(4)ES1 to help address digits being dropped when they are dialed quickly when another screen is up (admin settings for example).  Get TAC to give you 9.3(4)ES1 and see if that helps things.  If not then work to get a bug identified.

To my knowledge there won't be any SRs for 9.3(4).  9.4(1) is due to come out relatively soon.

-Ryan

On Oct 30, 2013, at 10:07 AM, Daniel Pagan <dpagan at fidelus.com<mailto:dpagan at fidelus.com>> wrote:

I’m hoping to see what defects are resolved between 9.3(4) and 9.3(4)SR1. The vanilla 9.3(4) introduces UI performance issues similar to what our customer experienced pre 9.2(1) in 2011. There’s a few firmware issues they’re currently experiencing that we’ve been investigating w/ TAC and 9.3(4) was identified to resolve a few of those problems, but we’re hoping to avoid re-introducing phone UI performance problems back into the environment.

Phone models are pimarily 9971 and 8961 devices.

- Daniel

From: Justin Steinberg [mailto:jsteinberg@<mailto:jsteinberg@>gmail.com<http://gmail.com/>]
Sent: Tuesday, October 29, 2013 8:25 PM
To: Daniel Pagan
Subject: Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?

are you trying to fix a specific bug ?  what phone model ?

On Tue, Oct 29, 2013 at 4:55 PM, Daniel Pagan <dpagan at fidelus.com<mailto:dpagan at fidelus.com>> wrote:
Folks:

Just wondering if there’s an ETA for 9.3(4)SR1 firmware.

As usual, thanks ahead of time.

- Daniel

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