[cisco-voip] ARC Attendant Console 5.1

[GR]

As far as I remember all the options were greyed out. I will check again tommorow.

Client is asking to record new greeting for holidays but I am working remotely. Sorry I dont have much experience around this app but if you can elaborate around your solution for recording it remotely via wav file or provide me any pointers to doc would be really helpful.

Thanks Again

-gr



Sent from my iPhone

> On 18 Dec 2013, at 5:55 pm, Tim Smith <tim.smith at enject.com.au> wrote:
> 
> Hi,
> 
> Is it just break hours that are greyed out?
> i.e. you can change other things in admin?
> 
> If you are recording the prompts externally
> Then you can just look up the prompt file and replace it in the file system (that's how we get external prompts on in the first place - record a placeholder, then replace it with the real wav file)
> 
> If you want to record via phone, you need a voice port configured, and you can do this via the gui, play the prompt and record through phone. Pretty straight forward.
> 
> Cheers,
> 
> Tim
> 
> -----Original Message-----
> From: GR [mailto:grccie at gmail.com] 
> Sent: Wednesday, 18 December 2013 5:51 PM
> To: Tim Smith
> Cc: cisco-voip (cisco-voip at puck.nether.net)
> Subject: Re: [cisco-voip] ARC Attendant Console 5.1
> 
> Hi Tim,
> 
> Thank you for your response.
> 
> Its just a standalone server. I was just trying to add break hours and noticed all options have gone grey.
> 
> I will then look for a way to record the greeting and play for the break hours. 
> 
> GR
> Sent from my iPhone
> 
>> On 18 Dec 2013, at 5:07 pm, Tim Smith <tim.smith at enject.com.au> wrote:
>> 
>> Hi,
>> 
>> Do you have resilience?
>> You aren't trying to update the subscriber are you?
>> 
>> How do you want to update the greetings? With a pre-recorded wav file? Or through the phone?
>> 
>> Cheers,
>> 
>> Tim
>> 
>> -----Original Message-----
>> From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of GR
>> Sent: Wednesday, 18 December 2013 4:24 PM
>> To: cisco-voip (cisco-voip at puck.nether.net)
>> Subject: [cisco-voip] ARC Attendant Console 5.1
>> 
>> Hi All,
>> 
>> I am trying to update the config but all the options etc are greyed out. I have checked the licenses are not in violation. Any idea whats the issue.
>> 
>> Also anyone has a manual etc. for updating/recording greetings for the holiday period. 
>> 
>> GR
>> 
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