[cisco-voip] CUCM 9.1/QM Recording Issues

[Grace Maximuangu]

Customer is running CUCM 9.1, and Quality Manager has just been installed for Monitoring and recording.

We have everything setup correctly on the call manager side, Turned on BIB, enabled recording, associated recording profile, created SIP profile and added SIP trunk.
What Works: QM is able to  monitor the phone
Problem: QM is not getting a SIP invite from CUCM, so it cannot issue a response back to start the recording
Has anyone ran into this issue?
Any assistance is appreciated!


:-:gm

Grace Maximuangu
Voice Solutions Engineer
Black Box Network Services
Cell: 213.268.6342
grace.maximuangu at blackbox.com<mailto:grace.maximuangu at blackbox.com>
www.blackbox.com<http://www.blackbox.com/>

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