[cisco-voip] CUCM 9.1/QM Recording Issues

[Grace Maximuangu]

Brian,
Thanks the issue is resolve, it was an issue with the route pattern. RP had a wild card mask. Changed it to full DN and it worked fine
Thanks

:-:gm

Grace Maximuangu
Voice Solutions Engineer
Black Box Network Services
Cell: 213.268.6342
grace.maximuangu at blackbox.com<mailto:grace.maximuangu at blackbox.com>
www.blackbox.com<http://www.blackbox.com/>

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From: Brian Meade (brmeade) [mailto:brmeade at cisco.com]
Sent: Thursday, December 19, 2013 11:02 AM
To: Grace Maximuangu; cisco-voip-request at puck.nether.net; Cisco VoIP Group
Subject: RE: CUCM 9.1/QM Recording Issues

Grace,

Did you reset the SIP Trunk after adding it?

Pull the SDL traces and find the Digit Analysis for the Recording Destination number Digit Analysis to make sure it's matching your route pattern and sending it over to the right Route List/SIP Trunk.

Brian

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Grace Maximuangu
Sent: Thursday, December 19, 2013 1:31 PM
To: cisco-voip-request at puck.nether.net<mailto:cisco-voip-request at puck.nether.net>; Cisco VoIP Group
Subject: [cisco-voip] CUCM 9.1/QM Recording Issues

Customer is running CUCM 9.1, and Quality Manager has just been installed for Monitoring and recording.

We have everything setup correctly on the call manager side, Turned on BIB, enabled recording, associated recording profile, created SIP profile and added SIP trunk.
What Works: QM is able to  monitor the phone
Problem: QM is not getting a SIP invite from CUCM, so it cannot issue a response back to start the recording
Has anyone ran into this issue?
Any assistance is appreciated!


:-:gm

Grace Maximuangu
Voice Solutions Engineer
Black Box Network Services
Cell: 213.268.6342
grace.maximuangu at blackbox.com<mailto:grace.maximuangu at blackbox.com>
www.blackbox.com<http://www.blackbox.com/>

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