[cisco-voip] CCM 8.5.1SU5 and CTI Manager Shared Lines with UCCE

[Jason Aarons (AM)]

Looks like root cause for CAD agents unable to login was the IP Addressing Mode =  IPv4 and IPv6 default enabled on phones after upgrading ICM to 8.5

page 8 ipv4 http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_8_5_2/installation/guide/icm852ug.pdf

[cid:image001.png at 01CE088F.C9253F10]

From: Jason Aarons (AM)
Sent: Monday, February 11, 2013 6:32 PM
To: cisco-voip (cisco-voip at puck.nether.net)
Subject: CCM 8.5.1SU5 and CTI Manager Shared Lines with UCCE

Customer removed unsupported agent Shared Lines after upgrading from UCCE 7 to UCCE 8.

However CAD agents are still getting error about shared line and unable to login.

I presume I need to restart CTI Manager.

Anyone else familiar with this?  Sounds like something I've seen before.
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