[cisco-voip] Extension Mobility login causes Shared line outage on other phones.

[Bill Talley]

As I understood it from previous TAC and BU engagements, shared lines
were not supported on agent phones. I'm really surprised the agents
aren't getting an error when they log in to CAD that there's a shared
on the device.   You might be able to get around it by moving the
shared line down to line 5 or 6 on a phone, which are not monitored by
CCX if I recall correctly.

Sent from an Apple iOS device with very tiny touchscreen input keys.
Please excude my typtos.

On Feb 13, 2013, at 10:37 PM, Scott Voll <svoll.voip at gmail.com> wrote:

> So we upgraded to CM 8.6.2 back in November.  we also upgraded UCCx to 8.5.1 at the same time.
>
> We have been having issues with our Agents going not ready for what seemed to be a random reason (but only happening in the morning).
>
> TAC has helped use figure out how to reproduce it.
>
> our phones are configured with the primary line being unique to the user and is their UCCx agent number.  But line two is a shared line (our emergency Medical line).
>
> What we have figured out is that when a second / third / etc agent logs into Extension Mobility it kicks the other agents into not ready.
>
> Is this a Bug with CM or is this working as designed?  The TAC engineer could not reproduce it, but he had an older version of CM.
>
> TIA
>
> Scott
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip