[cisco-voip] Extension Mobility login causes Shared line outage on other phones.

[Justin Steinberg]

are you actually seeing the other phones reset/restart when this happens?
Do you have 6 button phones, can you move the shared line to button 5 or 6?
   CCX will only monitor the first 4 buttons.

On Wed, Feb 13, 2013 at 3:47 PM, Scott Voll <svoll.voip at gmail.com> wrote:

> So we upgraded to CM 8.6.2 back in November.  we also upgraded UCCx to
> 8.5.1 at the same time.
>
> We have been having issues with our Agents going not ready for what seemed
> to be a random reason (but only happening in the morning).
>
> TAC has helped use figure out how to reproduce it.
>
> our phones are configured with the primary line being unique to the user
> and is their UCCx agent number.  But line two is a shared line (our
> emergency Medical line).
>
> What we have figured out is that when a second / third / etc agent logs
> into Extension Mobility it kicks the other agents into not ready.
>
> Is this a Bug with CM or is this working as designed?  The TAC engineer
> could not reproduce it, but he had an older version of CM.
>
> TIA
>
> Scott
>
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