[cisco-voip] Call Recording on CUCM

[Erick B.]

To chime in on what others have said, with the built in bridge you enable
recording per DN. There is a option to record call calls or have it user or
application controlled on the CUCM side also. I haven't done it that way
yet. I tried user controlled on a 9971 but had problems with the record
button working.

The 3rd party applications all vary in way they operate and features, etc.
With some you can tell the 3rd party app what extensions to record, what
time, and just inbound calls or outbound, etc.


On Thu, Jan 3, 2013 at 1:03 PM, Scott Voll <svoll.voip at gmail.com> wrote:

> As others have already stated. you will need a 3rd party app.  We ended up
> with CallRex.  It has a Great Web interface for the end users and API's if
> you want to build a app to interface with it.
>
> As a added benefit, if you end up using Extension Mobility you don't have
> to associated phones to the Call Recording application.  you just associate
> extMob profiles.  That way if your not recording All phone in your org, you
> don't have to worry about associating the right phones.
>
> YMMV
>
> Scott
>
>
> On Wed, Jan 2, 2013 at 5:47 PM, Robert Hass <robhass at gmail.com> wrote:
>
>> Hi
>> My boss asked if we can enable call recording on our CUCM 8.6 (just CUCM
>> without Contact Center).
>> We considering two options of call recording
>> a) record all voice calls
>> b) record voice calls on demand - user can turn on/off recording via xml
>> application of softkey on the phone
>>
>> My question : Are above scenarios of call recording are possible on CUCM
>> ? What else I need - probably server for call-recording with big amount of
>> storange and some additional software (Zoom ? Cisco ?)
>>
>> thanks for help
>>
>> Rob
>>
>>
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>
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