[cisco-voip] 7936 and corporate directory

[Ryan Ratliff]

What's a packet capture show the phone trying to do, and what is it configured to use for the directory URL?  Unfortunately that error can cover anything from a simple DNS resolution problem to misconfigured URLs, to HTTPS cert exchange issues.  You really need to see what the phone is trying to do (or see that it isn't actually sending anything) to get a better clue.

-Ryan

On Jan 9, 2013, at 6:04 PM, Erick B. <erickbee at gmail.com> wrote:

What is the error message?

I had similar issue with 7935 (host not found error) and 8.5 but 7935 EOL and had worked with TAC and these 2 bug id's were provided to us. 

CSCtb89353 & CSCtb96601 

TAC had told us to get a 7936 and use at least 3-3-21 version firmware. This was in Jan 2012. I don't believe the client got 7936s yet... 




On Wed, Jan 9, 2013 at 2:47 PM, Scott Voll <svoll.voip at gmail.com> wrote:
All of my 7936 conference phones, when you press the corporate directory, come up with error condition.

they are running: cmterm_7936.3-3-21-0 and my CM is version 8.6.2.22900-9.

I'm not finding a bug when I search.  Maybe my searching is bad.

Anyone know how to fix it?  all my 796x and 7970  work fine with the corporate directory.

TIA

Scott

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