[cisco-voip] HuntListExhausted

[Zoltan.Kelemen at emerson.com]

Hi,

You would be getting HuntListExhausted when either all of your agents are busy or none respond to the call. 
Depending on your distribution algorithm, RNA timeout and Hunt Options on the Line Group this can happen sooner or later.

As such, after the Hunt List exhausted all of its options, you would get the error, then it would go into Forward redirect options, so your callers may not notice anything.

Cheers,

Zoltan Kelemen
Emerson

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Sebastian Hagedorn
Sent: Wednesday, January 30, 2013 5:28 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] HuntListExhausted

Hi,

I'm relatively new to VoIP, but have more than 10 years of experience as a Cisco network admin. We have been running CUCM, CUC and CUP, all version 8.6, since September 2012. All is seemingly running well, so now I'm trying to understand the few alerts I'm seeing. Here's one:

Jan 17 11:55:31 ccm3 19: : ccm: 140892: ccm3: Jan 17 2013 10:55:31.173 UTC
:  %UC_-3-UNKNOWN_ALARM:HuntListExhausted: 
%[HuntListName=DE-CGN-1ST-LEVEL-HELPDESK-HL][AppID=Cisco
CallManager][ClusterID=StandAloneCluster][NodeID=ccm3]:

The configuration for the hunt pilot redirects both Forward Hunt No Answer and Forward Hunt Busy to the hunt pilot itself. The Forward Maximum Hop Count Required Field is 12 (default). According to the documentation the hunt should continue for up to 30 minutes. The are three DNs in the line group attached to the hunt list.

Here's my question: under what set of circumstances is this alert triggered given the config outlined above? What's the result for the outside caller?

Thanks,
Sebastian
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