[cisco-voip] Cannot Change Fixed Feature Button

[Jason Aarons (AM)]

The workaround is to use Bulk Admin which has a Unassigned DN search similar to Route Plan Report.

From: Wes Sisk [mailto:wsisk at cisco.com]
Sent: Tuesday, June 11, 2013 11:45 AM
To: Jason Aarons (AM)
Cc: Jonathan Charles; Ryan Ratliff; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cannot Change Fixed Feature Button

Bug Search Tool says:

https://tools.cisco.com/bugsearch/search?kw=Column%20(dm)%20not%20found%20in%20any%20table%20in%20the%20query&srtBy=byRel&bt=custV

CSCuf96596    "Delete All Found Items" throws exception in Route Plan Report


Known fixed version:
9.001(002.10000.005)

means it will be fixed in 9.1.2 when it comes out.

Regards,
Wes


On Jun 10, 2013, at 10:00 PM, Jason Aarons (AM) <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>> wrote:

Yeah, what's up with the DN Save trick? Wonder why it went away?  Made it easy to change a DN but keep most of the settings below.  Seems to still "mostly work"..

Speaking of 9.1.1 have you gone in Route Plan Report > Unassinged DN and selected Delete All Found?   I get an error "

"Error occurred during find. java.sql.SQLException: Column (dm) not found in any table in the query (or SLV is undefined).

"

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:voip-bounces at puck.nether.net>] On Behalf Of Jonathan Charles
Sent: Monday, June 10, 2013 8:11 PM
To: Ryan Ratliff
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Cannot Change Fixed Feature Button


Yeah, I just ended up renumbering line 1 to the new DN I needed... also, you can't do the DN change and hit save trick any more (CCM 9.1.1)...

On Mon, Jun 10, 2013 at 12:28 PM, Ryan Ratliff <rratliff at cisco.com<mailto:rratliff at cisco.com>> wrote:
The first slot has to be a line, and I'd guess that since that first line appearance is tagged as line 1, it's locked there.

The error is telling you that any "fixed feature" button cannot be moved.  Line(1) is a fixed feature, thus you cannot move it anywhere from the first slot.
Interestingly enough when I swap Line(2) with Line(3) and update, the Line(3) now becomes Line(2).
If you do the same test with Line 1 (take it out, put in another line in its place) then it can be saved.

Looks like a bug to me that you can't reorder Line(1) but you can remove it, providing another Line remains at the top of the list.

-Ryan

On Jun 10, 2013, at 11:07 AM, Wes Sisk <wsisk at cisco.com<mailto:wsisk at cisco.com>> wrote:

interesting.  others have found

"you cannot remove the line without adding a new feature back before saving the change."

so maybe one part that slot must be filled and another part that the order of operations is critical?

-Wes

On Jun 9, 2013, at 6:28 PM, Jonathan Charles <jonvoip at gmail.com<mailto:jonvoip at gmail.com>> wrote:

So, a new error message

<image.png>

"Fixed feature button(s) 1 cannot be changed.  Please make sure the button number matches the relative positions in the button list."

When I try to swap lines 2 and 1...


<image.png>

When I try to reorder the lines on a Cisco IP Communicator...

Any ideas why?


Jonathan

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