[cisco-voip] how to open a case with CSCC now?

[Lelio Fulgenzi]

ok, in the past, I log into CSCC and can quickly open a case when I don't have access to devices via serial number since i've just put them on contract. 

now the "Open a Case with Service Support for service related questions " link brings me to myCisco and i can't open a case. i don't have a serial number so i can't use the usual tac open procedure. 

any ideas what's happening? 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst, Data Centre and Communications Facilities 
Computing and Communications Services (CCS) 
University of Guelph 

519‐824‐4120 Ext 56354 
lelio at uoguelph.ca 
www.uoguelph.ca/ccs 
Room 037, Animal Science and Nutrition Building 
Guelph, Ontario, N1G 2W1 

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