[cisco-voip] CUPC with VXC 6215

[Jonathan Charles]

Wow.... I had the LDAP selected, but not the info below configured (check
screenshot)... once I did, it started working.... thanks!


Jonathan

On Wed, Mar 13, 2013 at 12:28 PM, Ryan Ratliff <rratliff at cisco.com> wrote:

> Reading fail on my part.
>
> Check the directory settings of the service profile in CUCM.
>
> -Ryan
>
> On Mar 13, 2013, at 1:26 PM, Ryan Ratliff <rratliff at cisco.com> wrote:
>
> I believe Dana is right, CUPC gets ldap profile info from the IM&P server.
>
> How are you even logging in to the client without the server?
>
> -Ryan
>
> On Mar 13, 2013, at 11:45 AM, Jonathan Charles <jonvoip at gmail.com> wrote:
>
> We do not have a CUP Server.
>
> We are using Cisco Unified Communications Manager IM and Presence 9.1
>
>
> And there is no LDAP configuration in the system; users can log into CUPC
> 8.6.3, it shows their VXC6215 as the controlled device, but they cannot use
> chat or add contacts (no results in the directory).
>
> On Tue, Mar 12, 2013 at 4:21 PM, Dana Tong <Dana_Tong at bridgepoint.com.au>wrote:
>
>>  Hi Jonathan,****
>>
>> ** **
>>
>> Doesn’t CUPC use the legacy LDAP server and Profile settings configured
>> on the CUP server? Have you got this profile configured and applied to your
>> users?****
>>
>> ** **
>>
>> Cheers
>> Dana****
>>
>> ** **
>>
>> ** **
>>
>> *From:* cisco-voip-bounces at puck.nether.net [mailto:
>> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Jonathan Charles
>> *Sent:* Wednesday, 13 March 2013 4:58 AM
>> *To:* cisco-voip at puck.nether.net
>> *Subject:* [cisco-voip] CUPC with VXC 6215****
>>
>> ** **
>>
>> We have deployed Cisco Unified Personal Communicator on VDI using VXC
>> 6215s.****
>>
>> ** **
>>
>> When we search the directory, no results are shown and we get an error
>> that Credentials are missing a required username. ****
>>
>> ** **
>>
>> The solution is to go to File - Options and add the username to Accounts,
>> but there is no accounts tab under options...****
>>
>> ** **
>>
>> How do we fix this?****
>>
>> ** **
>>
>> ** **
>>
>> Jonathan****
>>
>
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>
>
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