[cisco-voip] 9971 issue making calls with number entered first then Call softkey

Erick B. erickbee at gmail.com
Tue Mar 19 13:09:09 EDT 2013


Looks like it this issue, bug  id
*CSCua51894<https://www.cisco.com/cisco/psn/bssprt/bss?searchType=bstbugidsearch&page=bstBugDetail&BugID=CSCua51894>.
 *

https://supportforums.cisco.com/message/3823033#3823033


On Tue, Mar 19, 2013 at 11:10 AM, Erick B. <erickbee at gmail.com> wrote:

> Hi,
>
> We're having intermittent issues where on some 9971 phones (9-3-2
> firmware, earlier versions to) where if the user enters the number first
> then hits the call button the call does not go through. They try again and
> same problem and after a few tries it will work. I haven't been able to
> produce this on my 9971 with same firmware version. If the problematic
> phone is rebooted it works for awhile then acts up after some time. The
> phones are using wireless, don't have wired connection.
>
> Anyone seen this before? The CUCM version is 8.6.2 SU1.
>
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