[cisco-voip] UCCX Serviceability Feedback

[Erick B.]

Good ideas.

 I would like to be able to login with RTMT with account with UCCX
Administrator role instead of just that account set up during install no
one uses other then for RTMT use and thus sometimes the credentials for
that account are sometimes forgotten.  Or maybe add a new role
for serviceability/RTMT use and then users with that role can use RTMT with
their AD log in as well.

Another nice thing would be to another role where supervisors could
see/change Application parameter settings like they can for changing
peoples skills without being a full administrator.

Erick



On Wed, Mar 20, 2013 at 10:32 AM, Ryan LaFountain (rlafount) <
rlafount at cisco.com> wrote:

> Hi All,
>
> We're continually conducting serviceability review for the UCCX product
> and would like your feedback.
>
> Recently, we've rolled out some important serviceability features in UCCX
> 9.0 including the ability to login to AppAdmin without authenticating with
> CUCM using the Application credentials set at installation time.
>
> We have some enhancements queued up for integration into 10.0 around
> reducing the need for root access when working with TAC or troubleshooting
> certain issues.
>
> We're looking for other ways to improve serviceability within the product.
> This could include enhancements to the product itself or the
> documentation.
>
> I look forward to hearing from you!
>
> Thank you,
>
> Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Email: rlafount at cisco.com
> Hours: M ­ F 9:00am ­ 5:00pm
>
>
>
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>
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