[cisco-voip] UCCX Serviceability Feedback

[Ryan LaFountain (rlafount)]

Hi All, 

We're continually conducting serviceability review for the UCCX product
and would like your feedback.

Recently, we've rolled out some important serviceability features in UCCX
9.0 including the ability to login to AppAdmin without authenticating with
CUCM using the Application credentials set at installation time.

We have some enhancements queued up for integration into 10.0 around
reducing the need for root access when working with TAC or troubleshooting
certain issues. 

We're looking for other ways to improve serviceability within the product.
This could include enhancements to the product itself or the
documentation. 

I look forward to hearing from you!

Thank you, 

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Email: rlafount at cisco.com
Hours: M ­ F 9:00am ­ 5:00pm