[cisco-voip] VMWare support vis-a-vis Cisco

[Ed Leatherman]

Ahh so in essence it's not something that's just transferable. I thought it
was just cisco re-selling a SKU from vmware. Anyone know how do vsphere
version upgrades work in this case? I can't imagine cisco makes all the
vsphere downloads available from cco.


On Thu, May 2, 2013 at 4:51 PM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>  I have not ordered the ISV before, I either do FND or go direct to
> VMWare, but my understanding is that allows you to call TAC and they become
> the face of VMWare support and provide the upgrades, etc. Dell and others
> are VMWare resellers so they just resell the VMWare parts and thus VMWare
> has a record of your support. Cisco is front lining and they can call
> VMWare on your behalf but you can’t call direct. This is pretty much just
> like MCS server support.****
>
> See here for a little chart:****
>
>
> http://docwiki.cisco.com/wiki/VMWare_Requirements#Services_and_Support_Contracts_for_VMware_are_Required
> ****
>
> ** **
>
> ** **
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> voice. 410.252.8830
> fax.  410.252.9284
>
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> ****
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>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *Ed Leatherman
> *Sent:* Thursday, May 02, 2013 7:57 AM
> *To:* Cisco VOIP
> *Subject:* [cisco-voip] VMWare support vis-a-vis Cisco****
>
> ** **
>
> Question here for anyone that's dealt with this before.****
>
> ** **
>
> I have some UCS hardware, which was purchased with VMWare licenses all
> from Cisco. Have had it for a few years now, and we've been buying support
> for the VMWare from Cisco under an ISV1 "smartnet" contract. ****
>
> ** **
>
> When I go into my license page on VMWare.com it always shows these are
> expired support-wise, and no one at cisco that i've tried so far seems to
> know why. I decided to just get a support contract directly from VMWare
> this year for that reason, and they don't show us as having ever paid for
> support, so the quote is basically huge with multiple reinstatement fees.*
> ***
>
> ** **
>
> Is the ISV1 support I purchased from Cisco only Cisco support, does VMWare
> not recognized it? How do other vendors do this? Our server team renews
> their support via Dell and never has this problem.****
>
> ** **
>
> Thanks!
> ****
>
> ** **
>
> --
> Ed Leatherman****
>



-- 
Ed Leatherman
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