[cisco-voip] VMWare support vis-a-vis Cisco

[Matthew Loraditch]

I have not ordered the ISV before, I either do FND or go direct to VMWare, but my understanding is that allows you to call TAC and they become the face of VMWare support and provide the upgrades, etc. Dell and others are VMWare resellers so they just resell the VMWare parts and thus VMWare has a record of your support. Cisco is front lining and they can call VMWare on your behalf but you can’t call direct. This is pretty much just like MCS server support.
See here for a little chart:
http://docwiki.cisco.com/wiki/VMWare_Requirements#Services_and_Support_Contracts_for_VMware_are_Required


Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA

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From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Thursday, May 02, 2013 7:57 AM
To: Cisco VOIP
Subject: [cisco-voip] VMWare support vis-a-vis Cisco

Question here for anyone that's dealt with this before.

I have some UCS hardware, which was purchased with VMWare licenses all from Cisco. Have had it for a few years now, and we've been buying support for the VMWare from Cisco under an ISV1 "smartnet" contract.

When I go into my license page on VMWare.com it always shows these are expired support-wise, and no one at cisco that i've tried so far seems to know why. I decided to just get a support contract directly from VMWare this year for that reason, and they don't show us as having ever paid for support, so the quote is basically huge with multiple reinstatement fees.

Is the ISV1 support I purchased from Cisco only Cisco support, does VMWare not recognized it? How do other vendors do this? Our server team renews their support via Dell and never has this problem.

Thanks!

--
Ed Leatherman
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